Mobilink recognised as 'Best Retail Bank in Pakistan'

KARACHI: Pakistan's largest digital bank, Mobilink Microfinance Bank Limited (MMBL) has won the prestigious Retail Banker International (RBI) Asia Trailblazer Award 2021 for being the "Best Retail Bank in Pakistan", along with an honourable mention of "Highly Commended" for its house loan in the Best Loan Offering category, a statement said.

Organised in collaboration with the Arena International, UK, Middle East Economic Digest, Dubai, and GlobalData (Singapore), the Annual RBI Asia Trailblazer Awards celebrate remarkable innovations and achievements in customer service in the financial and banking industry across the Asian continent.

For the 12th edition of the coveted awards this year, more than 300 submissions were received in various categories from 25 countries. The winners were announced in a virtual ceremony in view of the Covid-19 safety protocols. Commenting on the achievement, Ghazanfar Azzam, president and CEO of MMBL, said: "The award comes as a testament to MMBL's strong commitment to customers' excellence. We always strive to improve the banking experience of our customers by offering customised digital products and services that enable and empower individual users and small and medium businesses in the country."

"The recognition has reinvigorated our resolve to further innovate, optimise and modernise our retail services to better facilitate our customers, and foster financial inclusion in the country."

Muhammad Asim Anwar, chief business and products officer of MMBL, said: "We are committed to promoting digital financial inclusion through an enabling fintech ecosystem that serves everyone alike even in the remotest parts of Pakistan. We are humbled to be recognised in the Asian continent for being the best retail bank in the country and are proud of our diversified product portfolio, including the house loan, which has been highly commended as the best loan offering in the region."