Caring for our Clients

Vanguard International’s Chief Executive Officer, Michael Elton believes quality service, attention to detail and value for service is what differentiates Vanguard from its competitors. “We set very high standards at VI and we have an exceptional team, covering our four key areas – Recruitment, Contract Labour, Immigration Services and Finance & Administration” says Mr Elton. “I am the sole non-citizen employee at VI and it is testimony to the quality of Papua New Guineans in the work force. Our Operations are headed by Anzillah Miro, Executive Manager Operations. Anzillah is Papua New Guinea’s leading Executive HR Recruitment Specialist, she is dynamic and she’s the consummate professional when it comes to meeting our Clients’ expectations.” In addition, Mr Elton stated “with Junelyn Lolo (QA / IT), Rosa Reeves (Recruitment) Merino Kasisie (Labour Hire) and Ligouri Rida (Immigration) we have four dedicated, skilled senior staff and our recently qualified CPA, Rayleen Papaso, leads our Finance Team. For Executive Recruitments our VI Team is very ably supported by Moro Kasisie, Executive Consultant to VI. Each Supervisor leads their respective team competently and efficiently. We have Rebecca and Aluso (in Recruitments) Nelly (in Labour Hire) Jenny, Marie & Rosemary (in Immigration) plus Hilda & Ruth (in Finance) together with Yobu (Reception), Mikes & Paul (our Admin drivers) and Stella (office cleaner) they complete the VI team.” The CEO added “expanding our client base is critical to growing our business and creating further opportunities for staff development and growth. When we “talk the talk” we have to be able to deliver on our promises. Clients can be unforgiving, especially in the Immigration Services area, so we focus on quality service, accuracy and efficiency.” Vanguard has built a reputation for totally professional, transparent, confidential and highly efficient Executive Recruitment Services. Its key client base is an impressive list of entities, including PNG Ports Corporation Limited, National Fisheries Authority, PNG Internal Revenue Corporation, Kumul Consolidated Holdings, Kumul Petroleum Holdings Limited, Minerals Resource Authority, Bank of Papua New Guinean to name some of their major clients. Similarly, for Contract Labour Hire, accuracy, confidentiality and prompt efficient billing processes are critical. Key VI clients include Smit Lamnalco, Rio Tinto, Newcrest and HBP Group. For Vanguard’s Immigration Services, Anzillah Miro commented that accuracy and efficiency of VI’s service is paramount. “We operate with our standard, up to date checklists based on the current requirements of the Department of Labour & Industrial Relations, for work permits and requirements of the Immigration & Citizenship Services Authority for the various visa options available.” Anzillah added “we fully appreciate the demands of our Clients, especially under their business plans when they need to mobilise their skilled non-citizen manpower, however, it is also critical for us to build and maintain key relationships at both DLIR and ICSA and we are acutely aware of the obligations required of a Licenced Employment Agent. We work respectfully and co-operatively with both DLIR and ICSA and we strongly believe that this works to the benefit of our Clients.” Key clients include ICTSI, Framaco, Mainland Holdings and Kumul Hotels. Anzillah remarked that Vanguard has a steadily growing Contract Labour Hire base and increased activity in this area places extra demands on Vanguard’s small but dynamic team, in terms of manpower mobilization, roster rotations and also HR administration, payroll processing and billing. “Both our CEO and I have targeted this growth area for Vanguard and together with Immigration Services, we are very encouraged by our results over the past 18 months.” And the outlook for Vanguard? Both Executive Managers agree that the future is bright. They appreciate that every business in PNG faces a challenging environment, yet they consider Vanguard is very well placed to achieve strong results as the company builds on it strengths, seeks out exciting new business opportunities and has an office environment that strongly encourages its young, highly committed staff to develop, both personally and professionally.