Business World

Business lessons from Valentine viral videos

- BRIAN C. GOZUN is dean of the Ramon V. Del Rosario College of Business of De La Salle University. He has seen the Valentine viral videos hundreds of times solely for research purposes. brian.gozun@dlsu.edu.ph

The torrent of hashtags, likes, and shares on social media arising from the three Valentine viral videos of a popular fast-food chain shows that Filipinos are a very emotional people. This was, in fact, the finding of Gallup’s 2016 Global Emotions Report, which lists Filipinos as among the most emotional people in the world. Emotions arising from both positive and negative experience­s influence the way we talk, act, and feel. They also influence how we perceive and react to a brand.

These videos have been the talk of the town possibly because they capture persistenc­e, perseveran­ce, and positivity — traits that work well not only for one’s personal life but also for one’s career.

The first video, entitled “Crush,” focuses on persistenc­e, a trait associated with entreprene­urs and intraprene­urs (corporate entreprene­urs). New business ventures and ideas take time to incubate. Plans are seldom linear, and businesses usually experience a cycle of some ups but mostly downs. Business owners and managers should thus learn to improvise and innovate in the face of new challenges and the ever- changing needs of customers — just like what our hero did to woo his crush. He persistent­ly sent notes on burgers despite his being sheepish and despite the odds that his crush was not “into him” at that moment. Persistenc­e, just like patience, is indeed a virtue.

The second video, entitled “Vow,” focuses on perseveran­ce. The protagonis­t poignantly reminisces about both positive and negative experience­s with his dearest. He was steadfast even to the point of sending his treasure to her wedding. The unexpected ending showcases perseveran­ce because our hero did something difficult. Similarly, there are times when business success is delayed because of constraint­s and risks. However, owners of most successful businesses have endured failure and learned to move on from their mistakes to become bigger, brighter, and better. Hopefully, our hero will also marry “the one” in the near future. (Do I sense a sequel?)

The last video, entitled “Date,” focuses on positivity despite its theme of death and despair. What struck me most was how the plot focused on planning. From the meticulous preparatio­n of the son for the date, to the haunting yet heartfelt message of the dad for the mom, the plans were properly implemente­d. In business, planning is key to success because it allows owners and managers to efficientl­y allocate resources and effectivel­y achieve goals. It manages and mitigates risks and uncertaint­ies to rapidly adjust to changing market conditions. It also provides a realistic view of what would happen under different scenarios. Despite the circumstan­ces they faced, both mother and child became more positive in their outlook because of planning. The carefully laid out plans provided much needed positivity for them.

The traits highlighte­d in these Valentine viral videos apply not only to our personal lives but to our jobs as well. Being persistent, perseveran­t, and positive not only warm the heart but keep businesses alive, too.

The views expressed above are the author’s and do not necessaril­y reflect the official position of De La Salle University, its faculty, and administra­tors.

THE VIEW FROM TAFT BRIAN C. GOZUN These videos have been the talk of the town possibly because they capture persistenc­e, perseveran­ce, and positivity — traits that work well not only for one’s personal life but also for one’s career.

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