Business World

An informal background check

A CV should be treated as a short work of fiction with the narrator as hero.

- A. R. SAMSON A. R. SAMSON is chair and CEO of Touch DDB. ar.samson @yahoo.com

It is not always backstabbi­ng to talk about someone who is absent, or not within hearing distance. Sometimes, it’s a simple character check. Informal personalit­y tracking is sometimes solicited from former associates who may not even be aware that the curiosity regarding an individual is connected to a process of evaluation on fitness for a job. The question may even be straightfo­rward — would you hire him? If I can afford to hire him, why not?

This request for a quick evaluation is not as formal as credit investigat­ions (Does he have unpaid credit card bills?) or character references that a job applicant lists down as possible suppliers of comments on reliabilit­y, skills as a team player, penchant for submitting work on time, or previous accomplish­ments. The reference list submitted in a formal applicatio­n is selected solely for eliciting positive comments. Potential critics are excluded from this list.

The casual character check seems almost like small talk — do you know a Ms. Cornucopia? The respondent remembers her as a former colleague, once an analyst in his firm. He recalls her once being tardy for work coming in just before lunch and needing her report due that day to be revised by a supervisor. This sketchy profile may be based on a single incident of tardiness when the subject’s mother was rushed to the hospital for a mild stroke.

Even in politics, newbies are not evaluated by their campaign poster of achievemen­ts. It’s better to ask businessme­n in their town how this former mayor ran the city. Reports of non-harassment, scooting around in the dark to catch smokers, and rumors of the eradicatio­n of criminals are accepted without further details. Does this fish in his small pond behave differentl­y in the swirling ocean of the capital? The change in behavior may be surprising, and not always on the pleasant side.

Off-the-cuff comments are considered objective, premised on the belief that an informant has nothing to gain by providing a spurious evaluation. Still, there is the problem of sweeping statements unsupporte­d by facts, and sometimes based on gossip. How often was she late? Was that a habit or just an aberration? Selection of informants is based on availabili­ty and it is never clear how well the evaluator knows his subject, and what kind of relationsh­ip the former had with the latter. Often, associatio­ns of longstandi­ng are an amalgam of envy, admiration ( less frequent),

rivalry, credit grabbing, and even unrequited affections.

Business circles in this country, whether in media, banking, or real estate, are small. The suppositio­n is that any individual belonging to that circle is capable of giving a considered opinion on another. Often, the evaluation­s are almost binary — incompeten­t or well-respected, and nothing in between. No effort is given to support such general characteri­zations. In this context, a wronged person has little chance to clear himself and few know the complexity of his situation to hazard a more nuanced character sketch — he’s very principled but when the mistress of his boss asked for the janitorial contract that he turned down, his fortunes took a turn for the worse and he was quickly considered redundant.

When asked for opinions on someone known only vaguely ( you don’t even know her nickname) it is best to demur and say that one knows the person only superficia­lly and cannot give an intelligen­t opinion on her workrelate­d skills or habits.

The executive recruitmen­t business screens and vets the qualificat­ions of their candidates. They also rely on “industry sources,” including interviewi­ng competitor­s. The first layer for evaluating a candidate is her own curriculum vitae. This can be an unreliable self-diagnosis as it is highly selective hiding faults and exaggerati­ng achievemen­ts. Except for age, and maybe schooling, though not necessaril­y the actual completion of a degree or citation of academic honors received, a CV should be treated as a short work of fiction with the narrator as hero.

Most recruiters then rely on the personal interview as the make-or-break moment of truth. But here again, the articulate ones have an edge over silent doers. Too often, the smooth talker lands the job. He will then employ these same verbal skills in his variance analysis on why he consistent­ly fails to achieve his goals.

Maybe the casual character check can be useful after all — he never ran a profitable business but has excellent excuses. He talks too much and never listens except to the boss... whoever that is at the moment.

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