Boeing 737 MAX 9 door plug bolts appeared to be missing on Alaska jet, NTSB says

WASHINGTON — A door panel that flew off a Boeing 737 MAX 9 jet mid-flight on Jan. 5 appeared to be missing four key bolts, according to a preliminary report from US investigators that provided the first official look into how the frightening mishap took shape.

Lawmakers and the flying public have demanded answers to what caused the panel to flyoff a brand-new Alaska Airlines-operated jet, in what has turned into a fullblown safety and reputational crisis for Boeing.

“Whatever final conclusions are reached, Boeing is accountable for what happened. An event like this must not happen on an airplane that leaves our factory,” Boeing chief executive officer Dave Calhoun said in a statement. “We simply must do better for our customers and their passengers.”

The US Federal Aviation Administration (FAA) grounded 171 of the Boeing 737 MAX 9 planes after the incident, most operated by US carriers United Airlines and Alaska Airlines for inspections. Those planes were cleared to return to service in late January and nearly all are flying again.

The US National Transportation Safety Board (NTSB) report released on Tuesday focused on how the panel — fitted into this MAX 9 model in place of an optional exit — could have detached from the plane. The plug is held down by four bolts and then secured by “stop fittings” at 12 different locations along the side of the plug and the door frame.

Representative Rick Larsen, the top Democrat on the committee overseeing the FAA, said the “failure to re-install bolts on a safetycritical component of this 737 MAX 9 aircraft is a serious error that signals larger quality control lapses that must be corrected.”

The plug was manufactured by Spirit AeroSystems, a former Boeing subsidiary. The part was produced at Spirit’s facilities in Malaysia and delivered to its Wichita, Kansas, facility in May 2023. It arrived at Boeing’s assembly plant in Renton, Washington on Aug. 31.

The report shows the panel had to be removed at Boeing’s factory before being reinstalled. The initial findings released on Tuesday include photo evidence the bolts required to hold the plug in place appeared to be missing.

The report found the panel was first removed to repair rivet damage logged by Boeing workers on Sept. 1, a day after the panel arrived in Renton. Investigators are still trying to determine what documentation was used to authorize the opening and closing of the plug during the rivet repair.

The report raises questions about who initially installed the bolts and why the door’s opening at Renton to correct the rivets was not properly documented, said US aviation safety expert John Cox.

Boeing said it had “implemented a control plan to ensure all 737-9 mid-exit door plugs are installed according to specifications.”

The panel was found in a backyard in a suburb of Portland, Oregon, but the NTSB did not recover the bolts. The agency also did extensive tests and analysis to determine if they had been present before the crash or had come undone during the incident, it said.

A photo in the report shows three visible locations where bolts are missing, with the fourth location covered by insulation.