SSS: Mobile app hits 60 million transactions in ’20

THE Social Security System (SSS) recorded nearly 60 million transactions in its mobile application (app) from January to December 2020, four times more than the almost 12 million transactions recorded in the same period in 2019, the SSS said in a statement issued over the weekend.

SSS President and CEO Aurora C. Ignacio was quoted in the statement as saying that “apart from the continuous development of the mobile app, one of the key drivers of its usage increase is the need for non-contact service channels in light of the coronavirus disease 2019 pandemic.”

“We recognize the importance of digitally transforming our services for the convenience of our stakeholders,” Ignacio said. “When the pandemic struck, we were already equipped with online service channels such as the mobile app that helped our members, pensioners, covered employers, and the public to reach us in the safety of their homes or offices.”

The SSS Mobile App, launched in April 2018, is a free app for smartphone users. Last December, the mobile app became available to employers upon the deployment of the employer portal.

SSS Mobile App downloads from January to December 2020 reached about 7.38 million, a 221-percent increase from the nearly 2.30 million downloads recorded in the same period in 2019, the SSS said.

As of the end of February, the said app has been downloaded almost 13.22 million times, the SSS said.

Through the said app, members can update contact information details such as their address, email address, and mobile number; view their SSS information including the status of contributions, loans, and benefit claims; apply for salary loan; submit maternity notification (for self-employed, voluntary, and Overseas Filipino Worker members); generate their Payment Reference Numbers for contributions; pay contributions using Paymaya and Bank of the Philippine Islands; view documentary requirements for SSS benefit programs; view the list and addresses of SSS branches; and submit feedback. It also includes the sending of applications for the issuance of SS numbers.

“Employers, on the other hand, can update their contact information (R8) and view the status of their contribution and loan payments and benefit reimbursements,” the SSS said.