Global BPO reiterates strong integrated team in PH
THE Philippines has continuously proven to be one of our most resilient and dedicated teams as we navigated the pandemic these past two years. We look forward to leveraging our expertise to embrace more opportunities and fuel further growth for the business," Sitel Group® Global Chief Operating Officer Olivier Camino said during his Philippine visit in May this year.
The COO'S visit comes on the heels of Sitel Group's acquisition of SYKES and the integration of the two customer experience teams.
Sitel Group is currently present in five locations in the country – Metro Manila, Baguio, Tarlac, Palawan and Cebu, with 15 strategically placed hubs in premiere locations. Over 40,000 employees in the Philippines contribute to the global company's 160,000 associates, located throughout 40 counties worldwide. The company is the preferred partner to over 700+ customer brands, connecting them with customers across all channels 8 million times daily in over 50 languages.
Camino visited new hubs in Cebu and Metro Manila for the first time. He focused on the Sitel Group experience and how the company's internal people programs helped strengthen the seamless integration of Sitel Philippines and the legacy SYKES organization.
"The integration didn't just grow our numbers. It also gave us the opportunity to learn different perspectives to provide better innovations and powerful transformations in the industry," Camino explained. "The pandemic truly changed the market, created chances for growth and innovation, and raised the stakes. Our strong integrated team in the Philippines will be essential to the company as we continue to provide exceptional support to our clients and people."
Camino ended his visit by reinforcing Sitel Group's commitment to supporting the Philippines and working closely with local teams to reach bigger and bolder goals in the future. "There is nothing we can't achieve when we work together," he emphasized. "Let's continue to be bold, work together and embrace exciting new opportunities as we shape an innovative future together and show excellence as a leader in our field."