SSS resolves nearly all queries — CSC

We want to commend our employees in all concerned units for their dedication and strict monitoring of each referred case, despite resorting to alternative work arrangements

State pension fund Social Security System (SSS) achieved a 92.03 percent resolution rate for queries, complaints, and requests, the Civil Service Commission (CSC) said as it attained the fifth-highest rank among government agencies in the country.

In its Contact Center ng Bayan (CCB) January to December 2020 Report, CSC said the pension fund resolved 1,166 queries, complaints, and requests out of 1,267 calls endorsed through the CCB from the said period.

“As of January 28, 2021, 100 percent of the endorsed cases in the previous year were settled with an average turnaround time of four working days. We want to commend our employees in all concerned units for their dedication and strict monitoring of each referred case, despite resorting to alternative work arrangements due to lockdowns imposed last year,” SSS president and chief executive officer Aurora Ignacio said.

We are inspired to position Double Dragon to become a major contributor and to be in the forefront in the rebuilding of the new economy.

3 top queries

Among the top three concerns referred to SSS involve maternity benefits, loans, and unemployment benefit and involuntary separation applications.

Land Bank of the Philippines (LBP) and Philippine Health Insurance Corp. (PhilHealth) earned the top spots with a 100 percent resolution rate. Bureau of Internal Revenue (BIR) placed second with 98.81 percent, while the Land Transportation Office ranked third with 92.74 percent.

CCB is a government feedback mechanism established by the CSC and the Communications Technology Office-National Computer Center (ICTO-NCC) to support the implementation of Republic Act 9845 or the Anti-Red Tape Act (ARTA) of 2007.

In October 2016, President Rodrigo Duterte signed Executive Order 6, which institutionalized the Citizen Hotline 8888 and established the 8888 Citizens’ Complaint Center to provide another feedback mechanism where members, pensioners, and beneficiaries can lodge queries and other concerns for immediate action.

ROUELLE UMALI/XINHUA Health vs work Delivery of vital goods are mostly done through the trusted motorbikes as most residents of the capital Manila and suburbs remain confined at their homes as a result of the heightened quarantine measures to flatten the infection curve.