Food delivery firm opens courier unit

With home deliveries being central to people’s lives now, pandago offers all foodpanda customers a fuss-free and reliable solution particularly for timesensitive deliveries

Food delivery giant in the region foodpanda is diversifying into courier service for small parcels in Thailand, Taiwan and the Philippines, initially in Davao, with the launch of pandago.

pandago is foodpanda's on-demand, express delivery service for customers. After its initial launch in Singapore in August 2022, foodpanda has now extended pandago to customers in Thailand, Taiwan (Taipei), and the Davao with more cities to come in the next few months.

With home deliveries being central to people's lives now, pandago offers all foodpanda customers a fuss-free and reliable solution particularly for time-sensitive deliveries.

Customers who wanted to deliver urgent items, such as keys, gifts, medications and essential documents, can have their items delivered within 60 minutes via the pandago feature on the foodpanda app.

pandago is also available 24/7, making it a useful service for surprise gift deliveries as we approach the year-end festive gifting season.

Fees within reach

Delivery fees also start at a reasonable base fee, with additional per-kilometer distance-based fee in the respective countries.

pandago first piloted the express delivery feature to customers in Singapore this August and in just four months, it completed more than 10,000 express deliveries of items across various categories. The most frequently-sent items in Singapore include food and drinks, medication, and personal wellness items such as supplements, balms, creams, etc.

Many customers also used this service to deliver forgotten items such as keys and keycards.

The highest number of deliveries were made during gifting occasions such as Teachers Day and Mid-Autumn Festival as well as e-commerce sales like 9/9, 10/10 and 11/11.