Davao Cen­tral 911 to block prank call­ers

Manila Bulletin - - Mindanao News -

DAVAO CITY – The Davao Cen­tral 911 yes­ter­day warned that it would block the tele­phone num­bers of prank call­ers from its data­base.

The warn­ing was is­sued af­ter the Cen­tral 911 re­ceived 63,644 prank calls, or 37.46 per­cent of the to­tal 169,865 calls re­ceived last year.

“We have mea­sures to con­trol the phone num­bers that are in our data­base. We will block these num­bers if they con­tinue mak­ing prank calls,” Davao Cen­tral 911 chief Em­manuel Jal­don said.

He said that many of the le­git­i­mate re­ports that they re­ceived last year were ei­ther re­peat calls or in­quiries on ac­ci­dents,. but he dis­cour­aged these kinds of calls and in­stead urged them to re­port on emer­gency and life-threat­en­ing sit­u­a­tions.

“Prank calls clog Cen­tral 911’s net­work and make it dif­fi­cult for its call cen­ter to ac­tu­ally re­ceive le­git­i­mate emer­gency calls,” Jal­don said.

He said that Cen­tral 911 call cen­ter will block the call­ers af­ter mak­ing five prank calls.

He lamented that that non-emer­gency calls may af­fect the op­er­a­tion of the Cen­tral 911 to re­spond ef­fi­ciently to le­git­i­mate emer­gency sit­u­a­tions.

The Cen­tral 911 chief clas­si­fied non­emer­gency calls as in­quiries about the lo­ca­tions of emer­gen­cies and ac­ci­dents, traf­fic jams, test calls and drills done by of­fices, and com­plaints on noisy neigh­bor­hood.

He said that he will no longer pro­pose to the City Coun­cil to come up with an or­di­nance pun­ish­ing prank call­ers here but he leaves it to Congress to cre­ate a mea­sure to con­trol the num­ber of prank calls af­ter 911 hot­line be­came avail­able na­tion­wide in Au­gust 2016.

He said call­ers must be prompt, clear, and di­rect when re­port­ing to Cen­tral 911. (An­to­nio L. Colina IV)

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