Cebu Pacific waives fees on booking corrections

Cebu Pacific Air (CEB) has waived fees on rebooking or changes on flight details, as part of changes in its processes to improve customer experience. Effective August 1, 2017, changes in flight schedule will no longer be charged a rebooking fee if these are made within 24 hours from the time the original flight was booked.

Previously, passengers who make changes to their bookings such as new flight dates were required to pay for the R 1,500 rebooking fee for domestic flights, or R2,300 and R2,800 for short haul and long haul international flights, respectively.

For bookings that require changes in the f l i g h t sequence, penalty fees will also be already waived. For example, if a passenger booked a Manila-Cebu flight, then needs to change this to CebuManila, the cancellation fee is waived. The same applies for Sum of Sectors (SOS) or "Through Fare” bookings, which are basically two connecting flights treated as one. For instance, a passenger books a Virac-ManilaCebu flight and needs to change this to Cebu-Manila-Virac, the cancellation fee is waived. Penalty fees will also be waived for direct flights changed to SOS booking and vice-versa.

While the rebooking and cancellation fees are waived, passengers who make such flight changes will still need to shoulder the fare difference. The waiver on the rebooking and cancellations fees is applicable across all booking channels of Cebu Pacific, whether through a travel agent, ticket office and call center.

Ancillary services, such as seat selection, baggage allowance and pre-ordered meals, are also fully transferrable to other guests and flights at no extra cost.

“We are in the thick of reviewing our processes to see how we can improve our service to all passengers and make it easier for every Juan to fly. Rebooking and cancellation fees have been a key concern for passengers, especially those who have been able to avail of low fares. This will benefit them as it truly makes flying with Cebu Pacific more affordable,” said Atty JR Mantaring, Vice President for Corporate Affairs of Cebu Pacific.