TELUS International acquires Voxpro

TELUS International, a leading global business process outsourcing (BPO) provider, announced the acquisition of Voxpro, a provider of beautiful customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines.

Now operating as Voxpro–powered by TELUS International, the Irelandbased company brings a dynamic track record supporting the world’s innovators and disruptive technology companies, helping them to evolve and scale into some of today’s most renowned global brands. With its dedicated, shared or co-located customer support capabilities, Voxpro provides TELUS International with additional diversity and flexibility in meeting the needs of marketplace disruptors.

With locations in Folsom, California and Athens, Georgia, the partnership grows TELUS International’s US footprint, providing a more comprehensive onshore offering to existing and prospective customers. In addition, Voxpro’s robust European operations will add new service delivery centers in Ireland, while also expanding TELUS International’s presence in Bucharest, Romania and Manila, Philippines. Likewise, TELUS International brings a robust global infrastructure with a track record of customer experience innovation for leading global brands, including excellence in omni-channel support, cloud contact center and analytics to further fuel Voxpro’s impressive growth and success to date.

“This is a partnership of likeminded organizations focused on providing world-class brand experiences for our clients and their customers,” said Jeffrey Puritt, TELUS International president and CEO. “Together, we provide a truly differentiated offering in the marketplace designed to meet our fast-growing partner demands for more locations, flexible and agile support structures, and highly engaged multilingual team members committed to customer service excellence.”

Approximately 2,700 Voxpro team members, including the Voxpro leadership team, will join the TELUS International family, bringing the combined employee base to almost 28,000 team members across the globe serving customers in over 35 languages.