CEB issues advisory on booking via OTA

Cebu Pacific Air warns the public to take extra precautions and verify flight details and other ancillary services directly with the airline if bookings were made through Online Travel Agents (OTAs) such as Skiddoo and Traveloka.

The airline said that since these OTAs have neither authority from, nor permission to transact in behalf of Cebu Pacific, any flight bookings or reservations made by or through them might not be reflected in Cebu Pacific's booking reservation system. Moreover, requests for ancillary services such as meals, seat selection and baggage allowance might not also be reflected in the Cebu Pacific booking system since these OTAs are not synced to that of the airline, it added.

CEB added that since these unauthorized OTAs are not linked to the Cebu Pacific booking system, the airline does not have the contact details — which are important for the airline to relay information in case there are flight changes.

“We urge the travelling public to double-check bookings made with OTAs to avoid any inconvenience. Whenever possible, we encourage travellers to book flights only via the official Cebu Pacific website, cebupacificair.com; through the CEB Mobile App; or through the reservation hotlines. The travelling public may also transact with legitimate sales agents to book flights and ancillary services with Cebu Pacific.