DOTr hastens Anti-Red Tape Act compliance

In the spirit of transparency, good governance, and continuing commitment to provide timely and quality service to the public, the Department of Transportation (DOTr) has stepped up initiatives to comply with the provisions of Republic Act 9485 or the AntiRed Tape Act of 2007 (ARTA).

Complaints received through the DOTr’s digital platforms are forwarded immediately to concerned attached agencies, according to the agency’s report to Civil Service Commission (CSC) Anti-Red Tape Task Force .

So far, the DOTr Facebook Page has over 170,000 followers, from only around 20,000 in mid-2016, and responds to hundreds of inquiries, concerns, and complaints daily.

The DOTr was also recognized as one of the top performing departments/national agencies during the first year of implementation of the Freedom of Information (FOI) portal. Todate, the agency has received 218 requests for information (208 requests resolved), making it among the most requested agencies in the portal.

The DOTr was fully compliant with EO No. 2 or the implementation of FOI in the executive branch and was the first government agency to enroll all its attached agencies and offices into the FOI portal.

Its Action Center continues to receive, process, and resolve complaints and reports from the public via the agency’s Hotline 7890.

Through its Communication’s Office, the DOTr has started live streaming bidding and procurement processes for the agency’s projects. From May 29, 2017 to December 8, 2017, a total of 42 livestreaming posts had been streamed on DOTr’s official Facebook page. These posts consisted of 98 projects: Pre-bidding (48 projects) and opening of bids (50 projects).

Several features on the DOTr’s official website (www.dotr.gov.ph) aim to inform and promote transparency.

These include the Build, Build, Build infrastructure program of the Duterte administration, the FOI manual and request form, Transparency Seal, an ARTA section showing steps on procurement and infrastructure, online complaint forms, Citizen Charter, operations report of the InterAgency Council on Traffic (i-ACT), and other announcements.

Fu r t h e r, t h e D O Tr c o n t i n u e d with the distribution of fans, bumper stickers, bookmarks with anti-red tap messages and phone numbers of the agency and its attached agencies to stakeholders, clients, and the public. Public assistance desks and suggestion boxes were also set up, while the public is encouraged to answer customer feedback and survey forms.

The DOTr also continues to monitor its frontline agencies and offices such as the Land Transportation Franchising and Regulatory Board and the Land Transportation Office with regard to the implementation of their respective ARTA programs and activities.