LBC enhances efficiencies and service quality via Digital Transformation

The LBC group of companies is embarking on an enterprise-wide system upgrade as part of their Digital Transformation process, the brain child and key project of President and Chief Operating Officer Mike A. Camahort, aptly called “Project Synergy.” Utilizing the RAMCO “Logistics Suite” solution covering the needs of all the business operations from transportation to warehousing, to order management for parcel/courier service, to forwarding — an efficient, high performance logistics solution slated to increase efficiencies across the enterprise. Previously, the LBC IT landscape consisted of several applications and platforms; various information (for the same parameters) were available in different parts of the system. This current solution allows LBC to centralize information into one technology and application platform, thus eliminating redundancy in operations and achieving absolute data integrity and scope for planning and optimization.

The scope of the system solution spans the LBC group’s subsidiaries and affiliates in countries across Asia-Pacific, USA, Canada, Europe and Australia covering its Corporate and Retail businesses with the primary objective of replacing and enhancing existing systems.

This improved system will likewise enhance the main cargo “Exchange center” in Manila, integrating into the established “Put-To-Light” (PTL) sorting system which was also a recent development for the company. This PTL system enhances sorting capabilities and efficiencies as volumes increase and likewise integrate into current mobile and handheld terminal applications used in logistics operations.

Another feature of this new system is an enhancement of the current Rating and Billing function managed in part by the SAP system embedded in LBC. The new system will also make available the latest in Warehouse Management System and Fleet Management Systems.

LBC looks to re-develop its POS application used in Retail businesses / branches for processing Logistics orders with RAMCO’s Order Management system that comes as part of the RAMCO Logistics Suite, establishing a standardized process and procedures with the multi country roll-out. The enhancement sets out to support the establishment of multi-reporting and dashboards including statutory and regulatory reports. Another module called “Transport Management” will be utilized, and this will make the last mile fulfillment more productive as volumes and route can be managed better.

There will be phased implementation, this project is at its review phase and is expected to run well into 2019, as the company ensures a smooth roll-out of the solution and a high user adoption and compliance. LBC is committed to continuing to invest in state-of-the-art IT systems to maintain its competitive edge and more effectively deliver quality service to its customers.

The Company provided handheld scanners to its entire team of couriers to improve the collection of tracking data as well as the efficiency of its couriers by eliminating human error and reducing the amount of manual paperwork.