Globe reports growth despite COVID-19
Globe Telecom, Inc. is posting dramatic growth in its business despite the pandemic as it caters to the upsurge in digital demand of over 91 million mobile and broadband customers.
While two months of community quarantine prompted most Filipinos to remain at home, people turned to digital technologies to cope with the challenges and continue managing their daily lives.
GlobeOne daily app installations alone increased by 65% since the enhanced community quarantine started in March.
As of May, active users have already increased by 50%.
GlobeOne App allows Globe Postpaid, Globe myBusiness, Prepaid, and TM customers to monitor their account, track their usage, request for service modification, pay their bill, as well as monitor and redeem their Globe Rewards. Prepaid customers can also purchase load and register to promos.
TM customers can use the TM App to check their load balance and history, register to their favorite TM promos, monitor data usage and promo subscription, check available rewards points, and chat for after sales inquiries.
Majority of Globe At Home Broadband customers, on the other hand, also use the Globe At Home App, with the number of registered users jumping from 1.1 million in March to 1.4 million by April 30.
Aside from tracking data usage, paying bills, or registering to promos, customers can perform basic troubleshooting using the app and request for an onsite visit.
On the other hand, the GCash App also saw a 200% increase in the number of installations from March 15 to April 15 and a 250% growth in the number of app registrations for the same period, making it one of the top five most downloaded apps in android.
This surge was driven primarily by the people’s need for contactless alternatives to sending money and paying bills.
GCash has also partnered with government agencies and local government units for money distribution such as the Social Amelioration Program for Angkas, Joyride, and Grab riders of the Department of Social Welfare and Development (DSWD) and Land Transportation Franchising and Regulatory Board (LTFRB). (Emmie V. Abadilla)