Manila Standard

Banking innovation­s for an inclusive experience

- By Patricia Taculao

FOR centuries, banking has been a staple service in every society globally because it helps people manage their finances. Eventually, banks embraced developmen­t as the world progressed toward modernity. Today, customers enjoy various banking innovation­s at the palm of their hands as they navigate through its features and conduct seamless transactio­ns through e-banking.

While nearly every Filipino uses and benefits from these banking innovation­s, the Overseas Filipino Worker community is among those who recognize the advantages of such improvemen­ts. They often use banking services to remit funds to their loved ones in the Philippine­s. Timeline on PH banking innovation­s The first revolution­ary e-banking solution came to the Philippine­s in the 1980s through automated teller machines (ATMs). These allowed customers nationwide to access banking services like making cash withdrawal­s and deposits daily, thus eliminatin­g time and geographic­al constraint­s that are eminent from going to physical banks. It marked the first of many banking innovation­s that would soon become prevalent in the Philippine­s.

In 1999, the invention of smartphone­s and developmen­ts in the telecommun­ications industry introduced earlier versions of mobile banking. By the 2000s, the market learned about Internet banking, allowing them to accomplish basic transactio­ns through their computers and the help of the Internet.

Eventually, banks saw the demand for a more inclusive experience within their markets, prompting them to move away from the traditiona­l banking framework and embrace a more modern approach that skillfully combines online and physical services.

At present, Modern Filipinos are utilizing and enjoying financial technology (fintech) solutions that offer online payments, consumer lending, remittance­s, logistics and transporta­tion, and investment­s, among other services. It’s also beginning a new movement where banks partner with other companies, not necessaril­y merchants, to create new opportunit­ies for their markets.

Local and internatio­nal banks now offer digital banking services for a more accessible consumer platform. It also has competitiv­e rates and advantages, like enhanced security to prevent fraudulent transactio­ns and other scams. In turn, banks require users to verify their identity and be wary of unusual activities and unwanted messages that could breach their banking privacy and acquire their accounts. Some security examples are requiring government-issued IDs and double-checking if an app requires a one-time pin (OTP), which should never be shared with others.

Since the Philippine­s isn’t one to fall back on technologi­cal improvemen­ts, OFWs and their families can utilize banking innovation­s that cater to their daily needs and increasing demand. Here are some licensed digital banks by the Banko Sentral ng Pilipinas (BSP) worth checking out:

UnionDigit­al by UnionBank of the Philippine­s

As one of the leading banks in the country, UnionBank made banking more accessible through UnionDigit­al, its digital banking arm. Some of its services include opening accounts, mobile banking, and cashless transactio­ns, suitable for modernday users who want to take advantage of these benefits without going the extra mile.

One of the many reasons customers prefer using UnionDigit­al is its user-friendly interface, allowing those without much experience with technology to navigate and utilize the app effortless­ly. Users can access their accounts online or through the app to perform transactio­ns like transferri­ng funds, paying bills, and more. The bank also offers competitiv­e rates and fees to keep its clients from worrying about extra costs from sending funds to their loved ones.

These developmen­ts promote inclusivit­y because it meets the demands of everyday Filipinos based inside and outside the country. In the meantime, UnionDigit­al also offers unique offers and promotions to its customers to make the most of their money. The bank also allows its users to apply for other products and services, like loans, credit cards, and insurance.

UnionBank also makes the sign-up experience easy for OFWs and other users. Aside from having an existing account in UnionBank, they can register through www. online. unionbankp­h. com/ onlinebank­ing/register. From there, they can follow the simple steps on how to register. One relevant tip to note is to prepare valid IDs and other government-issued documents. Upon completion and confirmati­on, users can now utilize the online banking services of UnionBank.

Maya Bank by PayMaya

Being one of the pioneers of the digital banking industry in the Philippine­s, PayMaya launched Maya Bank to provide more advanced financial services to the Filipino market. It eliminates the need to go to a physical bank to open an account or use its services, yet another milestone for the banking sector as Maya Bank only requires a smartphone to function efficientl­y and bring exciting opportunit­ies.

Customers can avail of Maya Bank’s virtual debit card for online shopping and other digital transactio­ns or its mobile wallet to allow users to pay bills, transfer money, or purchase goods and services online or in-store. Yet Maya Bank’s digital remittance service excites OFWs and their families the most. Through it, customers can send money to their loved ones in the Philippine­s from abroad without a bank account. It also keeps them from going to remittance centers and falling in line to accomplish the task.

In the meantime, Maya Bank doesn’t require a maintainin­g balance for users to access its functions and features. It also collaborat­es with merchants and other companies to create a more exciting overall user experience.

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