The role of HRM in new public management

responsive structures; emphasis is now more on quality; customer satisfaction is emphasized; relations to employment are changed, and result-based management is introduced. In HR, performance- based incentives are utilized as well as performance-related pay; and instead determined.

In the Philippine setting, from the Civil Service Commission, the Human Resource Management Officers ( HRMOs), the Local Chief Executive (LCE), the - nian, different roles and responsibilities have been set in order to disaggregate separable functions and decentralize management in order to improve quality and performance outcomes. As service delivery in the public sector now focuses more on quality and customer satisfaction, it is makes sure its employees meet the higher standards and expectations. These can be achieved through the use of NPM strategies and concepts, particularly in the

However, the role of HRM in the public sector is still in a developing stage. A study done by the Civil Service Commis of HRM in Civil Service in the Philippines in terms of HR management and standards; man- agement of records, systems and programs; and the competency level of the HRMOs. The assessment revealed that in terms of HRM practices ( coaching and performance reviews, identification of development needs and assessment of employee competencies, career development, assessment of learning and development programs, and the implementation of policies), the percentage of compliance with Civil Service policies was low. This highlighted the need to improve monitoring and assessment strategies. Given the significance of HRM in the public sector, it is vital that these evaluation strategies be put in place in order to continually improve the public sector.

Given this, the connection between public management and HRM is coherent with efforts to create a methodical response to the restructuring initiatives within the public sector. This can be done through the achievement of ultimately affecting the sector through reductions to expenditure by the government, increased quality of service leading to citizen and employee satisfaction.