Sitel’s Chief People Officer shares effective cross-generational development strategies

HAIDEE Enriquez, Sitel Group’s Chief

- ippine HR Summit for a panel session entitled “Young Leaders Maturity.” The interactive panel focused on best practices and perspectives on developing leadership maturity particularly amongst the young generation.

As shared by Enriquez: “One of the top challenges in people management, particularly in hyper-growth industries like the IT-BPM sector is leadership readiness and maturity. Sitel is a true representation of a modern, borderless and global work environment, with four generations represented in our workforce. So we recognize the importance of developing leaders who are adept at leading across generations and geographies. Hence, we have created an ecosystem where these diverse associates have opportunities to connect, work with and learn from one another.

Enriquez cited examples like Workplace, a social and digital channel for connecting all of Sitel’s 75,000 associates globally, and The Empower Center, where associates are provided self-directed web learning content and the chance to attend virtual classes with participants from all over the world.

Now on its 12th year, the Philippine HR Summit gathers human resource professionals to highlight the strategic importance of HR to the success of any organization, and has served as a venue to share best practices in various aspects of people management.