Robots to enhance employee efficiency, customer service in Davao
DAVAO Light and Power Co. Inc., a utility company and subsidiary of Aboitiz Power Corp. (AboitizPower), deployed another 34 robots on top of an existing 16 in a bid to further enhance the efficiency of its operations.
“They are not electromechanical robots but software robots,” said engineer Jeffrey Lingatong, Davao Light’s RPA expert. “Robotic Process Automation (RPA) will perform any established steps, instructions, logic, or error handling using your computer.”
Davao Light currently employs seven robot experts. Together, they created the initial 16 robots, which were responsible for saving 700 hours of manual manpower.
“Doing menial things repetitively will consume so much of an employee’s working hours. It is really stressful, time-consuming, and prone to human error,” Lingatong explained. “With RPA, different business processes can now be automated and the employee can do more value-adding tasks, be more creative, and come up with new ideas for the company while the robot performs in the background.”
“As a result, automation will increase the productivity and efficiency of an employee and further improve the quality of our services,” he added.
Called collaborative robots or “cobots,” they help the employees efficiently analyze data to make better and more accurate decisions in less time.
Davao Light sought to replicate the success of its RPA developers in automating and improving its business process through an RPA boot camp — a short yet intensive and rigorous course of training in developing software robots.