Globe volunteers help grannies in #SeniorDigizen campaign
GLOBE volunteers arrived at the SM North EDSA Sky Dome one early morning on a special mission: to help turn senior citizens into #SeniorDigizens.
Throughout the four-hour “Teach Me How To Digi” learning session on Jan. 25, 2024, the volunteers, all 47 of them, assisted some 200 seniors as they went through lessons on digital skills, including Smartphone 101, and using email and life-enabling apps such as the GlobeOne app, GCash and KonsultaMD.
One of them was Jerome Callueng from Globe’s Channel Management Group, a “lola’s boy” who signed up because as everyone knows how seniors struggle with using digital technology.
Janette Patricia Guillen from Globe’s Information Systems Group (ISG), meanwhile, volunteered so she could “give back to the community.”
“Not through money, but through time, effort and skills,” she said.
Guillen’s colleague in the ISG, Joseph Mañalang, said volunteering for the #SeniorDigizen campaign was an opportunity to support seniors given their vulnerability to fraudsters.
Pinky Salvanera, a developer at Globe’s Frontstage Engineering and Enterprise Integration, said she wanted to see for herself the challenges that seniors encounter in using apps, including GlobeOne, which she helped develop.
Meanwhile, Joycelyn Mendoza from Globe’s Customer Experience Management Team said that through volunteering, she learned the importance of building trust with customers.
Volunteers were crucial in the #SeniorDigizen learning session as seniors needed hands-on support during the tutorials.
“We are grateful to our volunteers who gave their time and energy to help our seniors during the #SeniorDigizen learning session. They put customer centricity to action by providing immediate support to participants who had questions and clarifications during the session,” Globe Group Chief Sustainability and Corporate Communications Officer Yoly Crisanto said.
Visit https://www.globe.com.ph/ for more information.