Tourism dept lauds Enchanted Kingdom
SANTA ROSA CITY: The Department of Tourism (DoT) has recognized Enchanted Kingdom (EK) — the first and only world-class theme park in the Philippines — for its valuable contribution to the tourism industry during the Calabarzon Tourism Excellence Appreciation 2023 held in Twin Lakes Hotel in Laurel, Batangas.
EK’s Chairman and President Mario Mamon and Chief Operating Officer (COO) Dr. Cynthia Mamon, along with local government units, partner national government agencies, private tourism enterprises, the academic community, media partners, institutional partners and notable individuals in the region, accepted the award.
“This recognition is an affirmation that Enchanted Kingdom is in the right direction toward our vision to be a world-class integrated attractions destination in Asia and as the Philippine leader in wholesome family leisure and entertainment,” said Dr. Mamon.
COO Mamon, an advocate of tourism in Laguna, is also the president of Laguna Tourism Council Philippines.
“EK is committed to contribute to the growth of the tourism industry. It is our mission to create and provide magical experiences and memories that last a lifetime, both for our domestic and foreign guests,” added Dr. Mamon.
EK’s learning and development manager, Pauline Barreiro, also received an award for her participation as a trainer for the Filipino Brand of Service Excellence (FBSE) Training program for 2023.
Currently, 90 percent of Enchanted Kingdom’s Cast Members (employees) are FBSE trained.
“The FBSE Training Program has deepened our appreciation of the culture of service excellence in the Philippines. In EK, all cast members take the Filipino Brand of Service Excellence to heart as we greet every guest with a passionate Mabuhay, magical day!,” said Barreiro.
Last year, EK was also cited by the government of Laguna for generating the highest number of same-day visitors in 2022. The city of Santa Rosa, where EK is situated, recorded 40,188 overnight foreign travelers and 92,728 overnight domestic travelers based on DoT’s most recent Regional Distribution of Overnight Travelers data.