Zoom unveils AI-powered collaboration platform
ZOOM Video Communications Inc. announced Zoom Workplace, its artificial intelligence (AI) powered open collaboration platform, and introduced new AI Companion expansions to help reimagine teamwork. Zoom also announced customer experience enhancements to the Zoom Contact Center.
Zoom’s latest AI Companion innovations will include Ask AI Companion, which will provide a new way to interact with AI Companion across the Zoom platform. It will gather, synthesize and share information from Zoom Meetings, Mail, Team Chat, Notes, Docs and more.
Zoom Phone is now boosted with AI Companion capabilities to help make calls and follow-ups more productive. Other AI Companion innovations across the platform will include new Team Chat and Whiteboard capabilities.
With the introduction of Zoom Workplace, Zoom is unveiling a refreshed user experience with more choices, including the ability to choose from four color themes within the Zoom app. Hosts will also have the opportunity to tailor customized virtual meeting backgrounds to tailor the feel or focus of the meeting.
Zoom’s business services include AI-powered solutions for marketing, customer care and sales.
In Zoom Contact Center, businesses can now expand their digital communication channels to include WhatsApp and inbound email, giving customers more flexibility and choice and making it easier for agents to engage and respond to customers.
Newly announced products and features are expected to roll out over April and May. Some features and products may not be available for all regions and industry verticals at launch.