ONLINE...

see online are legal, or as some may say “legit.”

As such, the Department of Trade and Industry (DTI) has policies concerning the protection of consumers in online transactions and their complaints.

On October 20, 2008, the DTI, Department of Health (DOH) and Department of Agriculture (DA) enacted a joint memorandum circular on consumer protection for e-commerce transactions.

The DTI-DOH-DA Joint Administrative Order No. 1 “Rules and Regulations for Conbelonging sumer Protection in a Transaction Covered by the Consumer Act of the Philippines (Republic Act 7394) through Electronic Means Under the E-commerce Act (RA 8792)” or the EConsumer Protection Guidelines.

Part of the guidelines include mandating minimum requirements that e-commerce sites must comply with, such as privacy policy, information about retailer, seller, distributor, products and services, and consumer transaction, including the setting-up of a help desk to internally resolve consumer complaints.

The DTI is also working with the Congress to amend the Consumer Act of the Philippines that will include e-commerce-related provisions.