A man with for ser­vice pas­sion

Sun.Star Cagayan de Oro - - Front Page - Jo Ann Sablad

“WHEN you visit Ca­gayan de Oro, when you dine at a cer­tain restau­rant, we can guar­an­tee that Ka­gay-anons will give you a good ser­vice. Yun ang gusto ko.”

This is what Dan Jose Dy Yuchayco, a lec­turer/trainer on Food and Bev­er­age Ser­vices, Ho­tel House­keep­ing Ser­vices, and Ef­fec­tive Cus­tomer Ser­vices for the Depart­ment of Touris­mNorth­ern Min­danao and Caraga, said as he works on mak­ing Ca­gayan de Oro City as the cen­ter for good ser­vice in ho­tel and restau­rant for the tourism in­dus­try.

Yuchayco was born June 27, 1968 in Can­ti­lan, Suri­gao del Sur. He fin­ished his Bach­e­lor of Sci­ence in Ho­tel and Restau­rant Man­age­ment at Lour­des Col­lege, Ca­gayan de Oro City in 1989.

The 50-year-old ho­tel, restau­rant and tourism con­sul­tant, be­fore do­ing lec­tures and train­ings for DOT-North­ern Min­danao and Caraga, has been in the teach­ing pro­fes­sion for sev­eral years in var­i­ous schools.

“Ac­tu­ally, ang nang­yari at that time many years ago, HRM (Ho­tel and Restau­rant Man­age­ment) teach­ers are so in de­mand, and the teach­ers are very few only. Then I was the first one here, luck­ily, na nag­ing as­ses­sor for Tesda (Tech­ni­cal Ed­u­ca­tion and Skills Devel­op­ment Au­thor­ity) for ho­tel and restau­rant areas,” Yuchayco said.

His ex­pe­ri­ence as a Tesda NC II as­ses­sor in the tourism sec­tor and the ho­tel and restau­rant man­age­ment field be­came the cat­a­lyst for a num­ber of teach­ing op­por­tu­ni­ties of­fered to Yuchayco.

In 1996, Yuchayco be­came a trainer for Bucerne Foun­da­tion for five years. He, then, worked in Oro In­ter­na­tional Care­giver Train­ing Cen­ter in 2003 wherein he met his col­leagues and friends that helped and been with him in his hec­tic jour­ney of be­ing a teacher for sev­eral col­leges here in the city.

He also worked as a part time col­lege in­struc­tor at Min­danao Univer­sity of Sci­ence and Tech­nol­ogy in 2006 and in Lour­des Col­lege in 2007, Ho­tel and Restau­rant Man­age­ment Depart­ment Head in STI Col­lege Ca­gayan de Oro City in 2006, and a trainer in Skills Mas­tery In­sti­tute (SMI) in 2006.

How­ever, he tem­po­rar­ily stopped his teach­ing and train­ing ca­reer when he flew to Sin­ga­pore and worked in a bar for two years.

Ac­cord­ing to Dan, even though he’s been jug­gling sev­eral classes dur­ing his part time jobs in sev­eral schools, it was only when he worked in Sin­ga­pore that he felt stressed out.

“Ang nang­yari doon, parang pinakita lang sa akin ni Lord na this is it. Di ba you asked na gusto mong ma-ex­pe­ri­ence na staff ka, na walang-wala ka, hindi ka teacher, you started be­low. Ito na, bini­gay ko na sayo,” Dan shared as he re­called the gru­elling years of work­ing as a jan­i­tor and do­ing other mis­cel­la­neous tasks when he was in Sin­ga­pore.

In 2012, he flew back in the Philip­pines and went back to do­ing sem­i­nars and train­ings for house­keep­ing, food and bev­er­age ser­vice and cus­tomer re­la­tions.

At present, apart from his con­tin­u­ing ca­reer as a lec­turer for DOT, Yuchayco con­tin­ued work­ing as a trainer in SMI.

Even with his un­for­tu­nate yet learn­ing ex­pe­ri­ence in Sin­ga­pore, Dan’s pas­sion for pro­vid­ing ser­vices did not di­min­ish. In fact, Dan shared that if he ven­tured into busi­ness, he wanted some­thing wherein he will be able to en­ter­tain his guests and serve them.

“Kung busi­ness side, I want to open a busi­ness which is re­lated to this. Some­thing like en­ter­tain­ing peo­ple be­cause I love to serve peo­ple gyud. Happy ako dun sa mag serve ako kahit walang kainan, basta ma serve lang kita,” Yuchayco said.

Cur­rently, Dan is the man­ag­ing con­sul­tant for Bur­row Bar and Brew, a shop lo­cated in Capis­trano-Mabini Street, Ca­gayan de Oro City.

Ac­cord­ing to Dan, he wanted to teach and train the peo­ple in the food and bev­er­age ser­vices, house­keep­ing, front of­fice, ho­tel and restau­rants of the ba­sics in cus­tomer ser­vices and ho­tel and restau­rant man­age­ment as they are some­thing that are al­ways needed even in the cur­rent era where ev­ery­thing is al­most dig­i­tal.

Through his knowl­edge, he’s hope­ful and de­ter­mined to make Ca­gayan de Oro as a city known for its ex­cel­lent ser­vice.

“What I want to hap­pen for the ho­tel and restau­rant in­dus­try, which hap­pens to be in the tourism sec­tor, kung ano yung ma-con­trib­ute mo, ano yung gust mong mang­yari, gusto ko sana na la­hat ng restau­rants dito will have a uni­form ser­vice, I want them to have ex­cel­lent ser­vice when they serve the cus­tomer. Yun ang gusto,” Yuchayco said.

“I want Ca­gayan de Oro to be the cen­ter for good ser­vice in ho­tel and restau­rant for the tourism in­dus­try. I want Ca­gayan de Oro City to be the best in ser­vice, qual­ity ser­vice, kung baga the right ser­vice,” he added.

With his knowl­edge and skills and with the pos­i­tive trend of Ca­gayan de Oro’s tourism in­dus­try, Dan’s dream might not be that far off from hap­pen­ing.

Dan Jose Dy Yuchayco is a 50-year-old lec­turer/trainer on Food and Bev­er­age Ser­vices, Ho­tel House­keep­ing Ser­vices, and Ef­fec­tive Cus­tomer Ser­vices for the Depart­ment of Tourism-North­ern Min­danao and Caraga and a teacher in Skills Mas­tery In­sti­tute. (Photo from Dan Jose Yuchayco)

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