AMAZON LAUNCHES ITS FIRST CUSTOMER SERVICE CENTER IN CEBU

Online retail giant Amazon announced on Tuesday the launch of its first customer service center in Cebu, where 300 new jobs were created and about 1,000 more roles are set to be available within the year. The customer service center will serve Amazon’s customers in the United States and United Kingdom. “Amazon’s customer service has long been acknowleged as one of the strongest in supporting and delighting customers, day in and day out, “said Tom Weiland, Amazon worldwide customer service vice president, in a statement. “It makes me proud to see the Philippines become part of our global network.” Amazon’s customer service center in Cebu is based in the new Philam Life building in the Cebu Business Park.

Amazon.com Inc. announced yesterday the launch of its first customer service center in Cebu, creating over 300 new jobs in the city and 1,000 more skilled roles by the end of the year.

The site is set to support Amazon’s customers around the world and will also provide 24/7 customer service to customers in North America and the United Kingdom. The first Amazon customer service center in the Philippines includes a range of occupations, which include customer service associate, team manager and group manager roles.

“We are excited to be investing in Cebu and working with such talented people, especially since Filipinos are known to bring high levels of experience and passion to their work,” says Tom Weiland, Amazon worldwide customer service vice president. “Amazon’s customer service has long been acknowledged as one of the strongest in supporting and delighting customers day in and day out. It makes me proud to see the Philippines become part of our global network.”

Amazon’s Cebu location joins the company’s roster of customer service centers. In the United States, Amazon was ranked no. 1 by customers for the eighth year in a row, according to annual survey results released by The American Customer Satisfaction Index. Similarly, the Institute of Customer Service’s The UK Customer Satisfaction Index saw Amazon UK ranked no. 1 for the fifth time in a row by customers.

The launch of Amazon’s customer service in the Philippines will further cement Amazon’s ongoing commitment to invest in the region. It follows the successful launch of Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, in the country in 2016.

AWS Philippines has been integral to the growth of AWS for Southeast Asia and is further evidence of AWS’ continued efforts to help organizations in accelerating their move to the cloud. /