BPO AND K-12 CURRICULUM
MARIA CORAZON D. BUSTILLO
The Curriculum Guide of English narrates the characteristics of Generation Z on which there is a chain reaction to be employ in BPO.
The generation born after the year 1994 until 2004 is referred to as Generation Z. This is the first generation to be born with complete technology. They were born with PCs, mobile phones, gaming devices, MP3 players and the ubiquitous Internet. They do not know life without technology. Hence, they are often termed as digital natives and are extremely comfortable with technology. They can email, text and use computers without any problems. In addition, members of Generation Z can understand and master advancement in technology. Unfortunately, this reliance on technology and gadgets has had a negative effect on the members. They rather stay indoors and use their electronics than play outdoors and be active. They are leading a sedentary life that can result in health problems later on. For them, social media platforms are a way to communicate with the outside world. They are not bothered about privacy and are willing to share intimate details about themselves with complete strangers. They have virtual friends and for them hanging out with friends means talking to them over the cell phones, emails and text messages. However, at the same time, this generation is considered to be creative and collaborative and will have a significant impact on the way companies work when they join the workforce. Members of Generation Z are adept at multi-tasking. They can text, read, watch, talk and even eat simultaneously. However, this has also led to reduced attention span leading to what psychologists call acquired attention deficit disorder. This generation is unable to analyze complex data and information as they cannot focus for very long. While we don’t know much about Gen Z yet...we know a lot about the environment they are growing up in. This highly diverse environment will make the grade schools of the next generation the most diverse ever. Higher levels of technology will make significant inroads in academics allowing for customized instruction, data mining of student histories to enable diagnostics and remediation or accelerated achievement opportunities. Gen Z kids will grow up with a highly sophisticated media and computer environment and will be more Internet savvy and expert than their Gen Y forerunners
Based on DepEd Order (DO) no. 30 series 2017 or the Guidelines for Work Immersion, students are required a minimum of 80 hours of work immersion. The agency also pointed out that under the law, someone below 18 but older than 15 years old must spend maximum of 40 hours per week and no more than 8 hours per day during work immersion.The BPO is one of the multibillion revenue earned by the Philippines, However,there are 4 basic skills most outsourcing companies are looking for and screen applicants for: 1. English proficiency
2. Learning ability
3. Computer literacy
4. Speed and accuracy
The location of my school to the 2 economic zone: Clark and Subic could provide the needed manpower needed by the BPO companies located on these economic zones but also in the City of San Fernando(Pampanga ) where they honed their skills on my beloved school Sta. Cruz Integrated High School.
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The author is SST-II at Sta. Cruz High Integrated School, Sta. Cruz,Lubao