Housemaid, jobless millennials thankful to iQor, CDC for free call center training
CLARK FREEPORT – A househelp and two other jobless millennials have recently joined the roster of hundreds of employees of the only global managed services provider embedded in the flow between products, people and services her e.
After completing the BPO readiness and skills development training, Angelyn Colis, 24, native of Bukidnon, Mindanao along with John Darren Yumul and Bryan De Jesus, jobless millennials and both residing in Pampanga are now working as call center agents in the iQor Philippines Inc. (iQor) site here.
Colis, newly hired by iQor here said the training has helped particularly on her confidence, communication skills, grammar and diction.
“After five years of being a househelp, I decided to quit and pursue a career in the BPO industry. I want to become a call center agent and find a stable job in the industry,” Colis , a housemaid for five years said after a simple completion ceremony recently at the Clark Skills and Training Center (former Clark Polytechnic).
“My communication skills improved and my confidence boosted,” she said.
“We are very happy with this program of CDC and IQor and we hope they continue it (training) because through this, a lot of lives are changed,” Colis added.
The training is a joint Corporate Social Responsibility (CSR) of iQor and state-run Clark Development Corporation (CDC) under its Specialized Training, and Employment Program for the Underprivileged Persons (STEP-UP).
The state-run firm provides training venue, work station, facilities, free meals and transportation to and from Mabalacat and main gates according to Rommel C. Narciso, Assistant Vice President for External of CDC.
CDC extends livelihood assistance to the locators of this Freeport, stakeholders, residents and communities within the contiguous areas and communities according to Narciso.
Nineteen months after IQor and CDC launched the four week (150 hours) training, 546 out of 768 trainees were hired by the said BPO firm here.
De Jesus, another completer, expressed gratitude to CDC and iQor for starting on a career and finding support system.
“Because of this training, we created a family that helps, support and teach other to achieve our goal,” said Bryan De Jesus.
Yumul, a graduate of culinary arts and another program completer said the training has helped him improve his communication skills.
“I learned proper pronunciation especially letters we sometimes overlook and do not pronounce correctly,” Yumul said.
Yumul also thanked the state-run company and BPO firm for his experiences at the program.
To relive the patients from personal appearance in PCSO Main Office in Mandaluyong City or its extension office at the Lung Center of the Philippines in Quezon City, Balutan advised patients to go directly to PCSO ASAP Desks located in partnerhospitals nationwide.
“PCSO has a desk there where applications are processed. All that is required are medical abstract, letter of request and latest hospital bill,” said Bal ut an.
Aside from ASAP Desks, patients can also go to PCSO branches located nationwide.
“Our PCSO branches have funds. General Santos City, for example, has P350,000 per day, P50,000 of that is for Sultan Kudarat. They disburse that every day,” said Balutan.
Balutan revealed that Davao del Sur, Pampanga, and Nueva Ecija have P800,000 budget per a day, but it can be increased depending on the number of patients, especially poor and indigents who have really no means to pay.
“In PCSO, we generate our own funds and not appropriated by Congress. All our generated funds come from the gaming public. We have our products such as Lotto, Sweepstakes, and STL,” said Bal ut an.
He also reminded the local government units to support PCSO products, especially STL, in line with the directive (Executive Order No. 13) of the President to curb illegal gambling nationwide.
( Press Release)