PhilHealth 3 launches ‘Txt Tanong/ Txt Sumbong’hotline

The Philippine Health Insurance Corporation (PhilHealth) Region 3 recently launched its “Txt Tanong and Txt Sumbong” hotline to allow the public to ask questions, air complaints and commendations regarding its benefits, programs and policies.

PhilHealth Region 3 Branch A Manager Lemuel Untalan said this interactive facility is geared towards gathering data on the most frequently asked questions and the most common concerns raised by stakeholders in the easiest and most convenient way which is via text m essagi n g.

“This facility will pave the way for us to analyze and improve the level of awareness and appreciation on benefits and programs, as well as the delivery of services to our members and the public,” Untalan added.

For his part, PhilHealth Information Technology and Management Office Head Arthur Binuya explained the process where a complaint or query will be evaluated and forwarded to the concerned branch for corresponding response or action.

“For simple queries and complaints, PhilHealth 3 will provide answers within eight hours. For more complex issues, we will address your concerns within 72 hours,” Binuya said.

Concerned stakeholders may send their message to 2987 for Sun subscribers and 0922-999-2786 for other networks using the following formats: philhealth (space) TNG (space) message for inquiries; and philhealth (space) SMG (space) message for concerns and complaints. Each text message is worth PhP2.50.

The hotline is being m an aged by Philhealth’s Information Technology and Management Office and Public Affairs Unit.

This project is the first in PhilHealth history nationwide aimed at providing total client satisfaction to its members. (PIA 3)