Entitlement

Service is not our job. It’s our calling. It’s not a transaction that ends after 5 p.m., then we demand to be immediately paid, insist to be recognized, shove to switch places with the customer, and then become the boss. Having a sense of entitlement is a sure success killer when you talk about service.

Here’s a simple business wisdom from Jesus: Serve genuinely and you’ll get rewarded. Always! Maria got promoted recently. Why? The boss required submissions only once a week, and she submits twice a week. My brother-in-law runs a successful physical therapy clinic in New York. Why? Pinoy as he is, he finds time to listen and make friends with patients, not minding the excess minutes. Robert, my former officemate, started as an entry-level technician servicing our machines. He is now the service manager. Why? You call him to fix the monitor gauge, he goes further and lubricates all the gears, aligns all four machine legs, and even brings you this quarter’s issue of Didache!

Serving genuinely shouldn’t be too hard for us simply because our identity is that we are servants of the Most High God!

Jon Escoto