Poor customer service

It was really a sort of relief seeing the Larsian at the uptown area getting a muchneeded facelift, which was urgently needed as the famous place has been saddled with the problem of decreasing appeal over many issues.

Now, following months of renovation, people are starting to troop to Larsian at night. With improved infrastructure, the Capitolmanaged food strip reopened with a big bang this week with the promise of improved service.

But what would have be en an opportune time to signal the reopening of the new and improved Larsian was unfortunately marred by the usual controversy: Overpricing by some stall attendants.

Two employees of a Larsian tenant were accused of overpricing by a customer. The customer recounted on social media what she described as overcharging by two attendants at the food strip last Sunday.

The two employees, whose photo the customer posted on social media, were alleged to have failed to present an itemized liquidation of the meal. They even reportedly yelled at customers who demanded the details of their order.

Good thing the Larsian management acted swiftly on the complaint and banned one of the two food servers accused of “price padding.” Larsian manager Joey Herrera said it was Cebu Governor Hilario Davide III who approved the recommendation banning the employee.

It’s sad that despite sporting a new and improved image, many Larsian tenants continue to score badly where dealing with their patrons is concerned. We all thought that better customer service has started to be practiced at Larsian because it was promised to be part of the food strip’s renovation.

The reopening could have been a chance for Larsian to prove that it has vastly improved in areas like infrastructure and customer handling. But with this latest accusation of overpricing by some of its food attendants, the management should take drastic measures to professionalize its poor customer service and relations.