BPO vir­tual clubs help boost em­ploy­ees’ work-life bal­ance

The Freeman - - Business - Ehda M. Da­gooc, Staff Mem­ber

Call cen­ter firm Sykes has in­ten­si­fied its em­ploy­ees’ en­gage­ment pro­gram to main­tain work-life bal­ance amid the pan­demic.

The BPO (Busi­ness Process Out­sourc­ing) gi­ant, which also em­ploys thou­sands of work­ers in its Cebu site, has ex­panded its pro­grams for per­sonal devel­op­ment, brings in­ter­est clubs to vir­tual plat­form.

“At SYKES, we en­cour­age a healthy work-life bal­ance by heav­ily in­vest­ing in the train­ing, devel­op­ment, and over­all suc­cess and en­gage­ment of our work­force and pro­vid­ing them av­enues to pur­sue their pas­sion with fel­low SYKESers. We are es­pe­cially keen on con­tin­u­ing our em­ployee en­gage­ment pro­grams now that we are in quar­an­tine, con­sid­er­ing how the cur­rent sit­u­a­tion is sig­nif­i­cantly af­fect­ing our em­ploy­ees’ ev­ery­day lives. It’s a lit­tle more chal­leng­ing with our work­from-home ar­range­ments but we be­lieve that any­thing is pos­si­ble if we set our mind to it,” said Lia Lynn Mar­cos, Hu­man Re­sources, Se­nior Direc­tor for Asia Pa­cific.

Sykes cur­rently has a to­tal of 20 in­ter­est clubs un­der its Sykes Choices (for SYKES Manila) and Sykes In­volve (for Sykes Cebu) Em­ployee En­gage­ment Pro­grams.

The clubs are man­aged by mem­bers, who hold sev­eral ac­tiv­i­ties open for all SYKESers wherein they can show­case their tal­ents and de­velop skills while hav­ing fun. The pro­grams cover a wide range of in­ter­est clubs in­clud­ing ones for phys­i­cal out­door ac­tiv­i­ties, the arts, spe­cial in­ter­ests, en­vi­ron­men­tal con­scious­ness, and even emer­gency re­sponse.

To con­tinue ac­tiv­i­ties even while so­cial dis­tanc­ing dur­ing the pan­demic, the clubs were en­cour­aged to come up with team en­gage­ment projects that can be done vir­tu­ally.

SYKESers were quick to shift some of their plans to on­line plat­forms where they host ac­tiv­i­ties such as live quizzes, on­line con­tests, tu­to­ri­als, and e-games.

Sykes Cebu’s E-games Club re­cently con­cluded their joint project Sykes Mo­bile Leg­ends Tour­na­ment 2020. The two-day, sin­gle-elim­i­na­tion tour­na­ment in­vited 40 teams con­sist­ing of five mem­bers each to com­pete to be the best Mo­bile Leg­ends team across SYKES Philip­pines.

SYKES Cebu’s Vol­ley­ball Club, on the other hand, con­tin­ues to pro­mote their love for the sport by shar­ing con­tent rel­e­vant to the times, like a video of rou­tines that view­ers can prac­tice on their own at home to im­prove their game. Its Pioneers Bas­ket­ball Team, meanwhile, also shifted its ac­tiv­i­ties on­line. It held a live quiz where bas­ket­ball en­thu­si­asts were able to show­case their knowl­edge of the sport, in­clud­ing its history and lat­est trends, where the win­ner was able to grab a cash prize.

Apart from be­ing an av­enue to pur­sue hob­bies and reach out to col­leagues and com­mu­ni­ties, the clubs also serve as a train­ing ground should the em­ploy­ees wish to en­gage in in­terBPO leagues, tour­na­ments, and other com­pe­ti­tions. This comes with the as­sur­ance that SYKES will pro­vide all the nec­es­sary as­sis­tance, in­clud­ing fund­ing, pro­mo­tion, use of com­pany equip­ment, and pro­vi­sion of other sub­si­dies.

“It’s im­por­tant for us that our em­ploy­ees re­main en­gaged and in great phys­i­cal and men­tal health be­cause that trans­lates to bet­ter pro­duc­tiv­ity at work as well. We hope that con­tin­ued mem­ber­ship in these clubs will help them cope with the chal­lenges brought by the cur­rent pan­demic and that they get to in­spire oth­ers to do the same,” added Mar­cos.

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