TechVoc training graduates get aid from Malasakit Team

Graduates of the Contact Center Services National Certificate (NC II) program in Argao, Cebu, received the needed support from the Malasakit Team of Senator Christopher Bong Go.

The 75 graduates of the training program conducted by the Technical Education and Skills Development Authority (TESDA) and Call Center Academy were each given grocery packs, snacks, shirts, and sports equipment by Go’s team.

The training provides the beneficiaries the necessary skills and qualifications to thrive in the competitive call center industry. In a video message, the senator underscored the critical importance of the training program.

He pointed out that the NC II program plays a pivotal role in ensuring that Filipinos are well-prepared to meet the demands of the global business process outsourcing (BPO) sector. The senator said the program is essential for providing the youth with the right tools and knowledge to succeed in the call center industry.

Go also emphasized that equipping individuals with such specialized training enhances their employment prospects and contributes significantly to the country’s economic development.

The NC II program by TESDA is designed to cover all the fundamental aspects of working in a call center environment.

The curriculum is aligned with international standards, from customer service and handling inquiries to managing complaints and utilizing information technology tools.

The program also includes modules on enhancing communication skills, a critical component for any call center professional.

Meanwhile, Go underlined the importance of Technical and Vocational Education and Training (TVET) to the country’s advancement.

Go said that TVET aims to bridge the skills gap by guaranteeing that Filipinos from all socioeconomic backgrounds can obtain essential and in-demand skills.

As a result, he said, graduates could contribute significantly to the nation’s economic growth and find fulfilling employment.

Go has filed Senate Bill No. (SBN) 2115 to institutionalize TVET and livelihood programs for rehabilitated drug dependents.

The proposed measure seeks to provide skills training and enhance the employability of former drug dependents, allowing them to rebuild their lives and contribute to their communities. -