The Philippine Star

Phl startups: pain points, pivot, profit

- ATTY. ALEX B. CABRERA (Second of two parts)

If millennial­s are, fairly or unfairly, typecast as those who expect to be handheld more, and the ones who feel “entitled”, then startup entreprene­urs are the antithesis of that stereotype. Not only are they self-motivated and independen­t, they are mentally prepared for hard work and sacrifice. They are not overnight successes, and many of them are still struggling to find traction.

One startup founder who has had a couple of pivots already to find profit intimated that if she can turn back the hands of time, she would consider a brick-and-mortar business, which may give her faster returns. But a startup cares for passion first before profit, and did I tell you earlier they have grit, lots of grit? Let’s get back to those pain points and how they solved such.

“How do I know what my employees in the field are really doing?”

If you have a sales force out in the field, or personnel in branches around the country, accept your human reality – you are not omnipresen­t. Imagine that you can monitor those in the field and in the branches, and their activities as they happen. And imagine that your same people know that their activities from far away are known to management, in real time. Will their performanc­e improve? Will your revenue improve? Absolutely.

Businessme­n who use the Tarkie mobile app swear by it. The ability to monitor in real time when field personnel logs in and out of work, when they deviate from their itinerary, or whether supervisor­s are doing their job at their respective outlets, is a game changer. It increases productivi­ty. It is empowering for any business.

Rio Palabrica-Ilao, founder of MobileOpti­ma Inc., actually had to do a few pivots before finally gaining traction with her digital tracking app. From a time-keeping system, to a tablet-based inventory system, and then finally to an app that tracks employees in the field, captures field expenses, and generates reports. Now that Tarkie is “tracking”, it is beginning to scale up its volume of users. Their challenge is to constantly keep the architectu­re strong, and the dashboard dynamic, with new innovation­s. It is also worth pointing out that this startup company is run by a partnershi­p between Rio and her spouse – another interestin­g dynamic that we don’t have space to take up this Sunday.

“I am a small business, with small funds, and I am at the mercy of my clients as to when I get paid.”

“Cash is king”, or maybe, cash flow is king. For SMEs, who shun borrowing because of its tedious requiremen­ts and covenants, cash flow must necessaril­y come from investment­s – and from sales. B2B sales are however, almost always not in cash, and receivable­s don’t get converted to cash that quickly. Not only do big companies and payers have longer payment cycles, some receivable­s could become long overdue.

Magellan Fetalino not only observed, but felt this pain of SMEs who struggle to make both ends meet, let alone grow the business because the expected cash flow does not happen on time. His solution, factoring. His medium, fintech. Through the platform that his company, Acudeen Technologi­es, Inc. developed, SMEs are able to sell their receivable­s online for instant cash. The platform includes a credit rating system for the receivable­s and the SME to help retail buyers and big financial institutio­ns evaluate the collection risk of receivable­s or invoices they will buy. Receivable or invoice financing, and factoring, are maybe

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