Visa Digital Concierge app makes it easier

This year, Visa also introduced the Visa Digital Concierge app, where Visa Signature and Visa Infinite cardholders can view the Visa Epic Experiences offers, and also book hotel accommodations and make restaurant reservations through the app.

Traditionally, cardholders need to dial a hotline or email a concierge service provider to engage their services. The new Visa concierge mobile app offers a real-time channel for affluent consumers to arrange for services such as hotel, flight and restaurant reservations, event ticket purchases or other enquiries.

A recent survey conducted by Visa found that most Filipinos make flight reservations, accommodation and dining reservations on their own because they find it troublesome to have someone else doing it for them.

Top concerns raised about making concierge requests via hotline and email include having to verify their identity and card number for each request made (66 percent), waiting a few days for the customer service representatives to respond to their requests (63 percent), and miscommunication when speaking to a customer service representative over the phone (56 percent).

The Visa Concierge mobile app simplifies these traditional concierge processes. It is equipped with a live-chat function, which enables consumers to chat with a customer service representative directly to make personalized and bespoke requests. Through this feature, they can get instant results and prompt responses to their requests.

For more information, please visit www.visa.com.ph.