Sitel champions CCAP’s 2018 Contact Islands Conference

Sitel, one of the world’s largest customer experience management companies, throws its full support behind the 2018 conference of the Contact Center Association of the Philippines (CCAP). This year’s CCAP “Contact Islands” conference theme is “Leading with CX in the Digital World.”

“This year’s event continues with last year’s important discussions on emerging technologies, AI, and innovations,” CCAP’s president Jojo Uligan shared. “We’ll be focusing on how to apply these technologies to enhance customer experiences and their increasing impact on our industry in this digital age.”

Craig Reines, chief operating officer, Sitel Asia Pacific added “We’re very excited to again sponsor CCAP’s Contact Islands. It’s a not only a perfect venue to highlight the BPO industry’s collective achievements, but also to network with peers and share best practice. This year’s event theme highlights many of the challenges and opportunities facing the industry and delegates can expect to hear how the industry is responding and preparing for future growth.”

The CCAP Contact Islands Conference will be on July 25-26 at Shangri-la Mactan’s Resort in Cebu. Photo shows (from left) AJ Maralit, Sitel general manager- ANZ; Craig Reines, chief operating officer, Sitel - APAC; Jojo Uligan, president, CCAP, and Roselle Guinares, CCAP.