PAL offers senior citizen perks

Philippine Airlines (PAL) has unveiled a package of products and services, some existing and some new, geared towards ensuring that its senior citizen passengers will have a comfortable and stress-free travel experience.

The campaign highlighting the service offerings was launched on Sept. 9, Grandparents’ Day. The special privileges are: 20 percent discount and VAT exemption for domestic flights; online booking and check-in; special meals, including pre-cut meals; curbside drop off and pick up points; priority checkin and immigration lanes; courtesy waiting areas and seats; special wheelchair assistance from departure to arrival; priority boarding; wheelchair-friendly airport terminal transfer buses; courtesy area for baggage retrieval PAL Chief Customer Experience officer Jessica Abaya said, “PAL values all our passengers, especially those who need special assistance, our senior citizens and PWDs. Their needs are our priority. We want to make their travel experience comfortable and delightful. We continually stress to our frontliners the importance of bringing to life PAL’s service culture of Buong Pusong Alaga, Walang Katulad na Pagaruga.” Abaya advises its senior citizen-passengers that they can now avail of special meals to suit their dietary requirements with the option for soft-diet or pre-cut meals. She advises passengers to declare their meal requirements and other requests for assistance during booking/reservation or at least 48 hours before travel. Curbside drop off and pick up points, priority check-in lanes, cour- tesy areas and seats, priority boarding lanes can be seen easily as PAL has set up easyto-spot signage.

At the baggage claim, specific areas are dedicated to senior citizens for the convenient retrieval of their luggage. Abaya added, “Our direct flights to the US, London and Australia are convenient and popular among our senior citizen passengers. They also appreciate the special care our cabin crew provides during their flight, assisting them to go to the lavatory, stow their bags, help them with forms, etc.” Senior citizens can avail of 20 percent discount for ticket purchases of domestic flights in line with the Senior Citizen Law. “As the country’s 4-Star national carrier, we provide our travelers a heartwarming experience to remember. We bring comfort and convenience to those who need them most,” Abaya stressed.

For more information on these offerings, log on to www.philippineairlines.com and visit special passenger handling.