The Manila Hotel partially reopens, assures safety of guests
Just a day before the historic hotel’s founding anniversary, The Manila Hotel plans to partially open its doors to its valued guests, with the famed Café Ilang Ilang, the Lobby Lounge and the Delicatessen resuming operations today. A rebirth of sorts after months of following the government’s quarantine protocols, the hotel has adjusted along with the rest of the world in navigating the “new normal,” and puts a premium on the well-being of guests.
The Manila Hotel commemorates its 108th founding anniversary tomorrow, July 4, by welcoming guests with a brand of service focused on enhanced health, hygiene and sanitation protocols in line with Department of Health (DOH) guidelines.
As the hotel prepares for the reopening, lawyer Joey Lina, the president of The Manila Hotel, assures the public, “You are safe here. We have taken every precaution to heart so you and your loved ones can have peace of mind when you visit or stay with us.”
To its valued guests who are waiting for Café Ilang Ilang to open, The Manila Hotel offers its 108th anniversary promo that gives the first 108 customers for the first 108 days of its reopening (including Saturdays and Sundays) a special dining rate of P1,250 for lunch and P1,550 for dinner.
Both Café Ilang Ilang and the Lobby Lounge will be open with limited seating capacity. Thorough sanitation procedures will be implemented, and guests can order using a disposable menu, eat using cutlery in sealed containers and even use tables with acrylic dividers. Front-facing personnel communicating with guests like Guest Services Officers (GSOs) and waiters will don masks, gloves and face shields. Café Ilang Ilang is also fine-tuning its contactless ordering and payment system.
Meanwhile, high-traffic public areas will have hygiene reminder signages and distance indicators, and guests will be asked to undergo mandatory temperature checks, and health declaration procedures. Several hotel facilities will remain closed, including the spa, swimming pool, gym and other areas.
High-touch points like door handles, elevator buttons, public area furniture and others will be sanitized multiple times per day using UV technology.
Barring announcements from the government to the contrary, the hotel also plans to start accepting room bookings by today. The public will be assured of rooms cleaned first with UV-C light technology; followed by medical-grade sterilizing and disinfecting solutions. Guests will also receive personal wellness kits, issued a UV-sanitized keycard and arrive to guestrooms with a seal of assurance that they are the first to enter the sanitized environment.
The Manila Hotel has invested on testing its staff upon return to work to ensure they are healthy. The culinary team adheres to stringent protocols on proper hygiene, hand washing and food handling. Staff will be required to wear PPEs as needed.
The Manila Hotel looks forward to welcoming both loyal and new guests with the kind of service it is known for, with the assurance that “You are safe here” is not just a tagline but a commitment it means to uphold.