HMC’s In­ter­nal Medicine Clinic ob­serves 4th an­niver­sary

Gulf Times - - QATAR -

Ha­mad Med­i­cal Cor­po­ra­tion’s (HMC) In­ter­nal Medicine Clinic marked its fourth an­niver­sary last month. The clinic is part of Ha­mad Gen­eral Hospi­tal and was estab­lished to pro­vide fol­lowup care to pa­tients with chronic med­i­cal con­di­tions.

Dr Nasseer Ma­soodi, vice-chair of medicine and head of the In­ter­nal Medicine Clinic, said that in 2017 more than 32,000 pa­tient vis­its were recorded at the clinic. He said they are on track to reach the same num­ber this year with 15,116 pa­tient vis­its reg­is­tered dur­ing the first half of this year.

“At the In­ter­nal Medicine Clinic we are fo­cused on pro­vid­ing con­ti­nu­ity of care to ex­ist­ing chronic dis­ease pa­tients. We pro­vide high-qual­ity, per­son­alised care and col­lab­o­rate closely with a num­ber of hos­pi­tals and de­part­ments across HMC. Our clinic is unique be­cause of the co-lo­ca­tion of out­pa­tient and key sup­port fa­cil­i­ties. The clinic is also unique be­cause it was de­signed with the pa­tient in mind, and specif­i­cally with the idea of min­imis­ing the move­ment of pa­tients,” said Dr Ma­soodi.

Dr Ma­soodi says the clinic was estab­lished with the mandate of pro­vid­ing com­pre­hen­sive fol­low-up care to help pa­tients with chronic con­di­tions man­age their dis­ease and avoid com­pli­ca­tions. He said staff at the clinic work with care teams from across HMC to en­sure pa­tients re­ceive the best pos­si­ble care. He says this close col­lab­o­ra­tion en­hances both the over­all pa­tient ex­pe­ri­ence and im­proves health out­comes.

Dr Aisha al-Kubaisi, con­sul­tant and deputy head of the In­ter­nal Medicine Clinic, said the clinic was estab­lished as part of HMC’s move to­wards pro­vid­ing more out­pa­tient care ser­vices out­side the hospi­tal set­ting. She said pa­tients are re­ferred from across HMC’s gen­eral hospi­tal net­work, as well as the Na­tional Cen­ter for Cancer Care and Re­search, Qatar Biobank, Ha­mad Gen­eral Hospi­tal’s Emer­gency De­part­ment, Red Cres­cent clin­ics and the Mo­bile Doc­tor’s ser­vice.

“The In­ter­nal Medicine Clinic is a per­son-cen­tred care fa­cil­ity. We pride our­selves on de­vel­op­ing re­la­tion­ships with our pa­tients be­cause we un­der­stand that pa­tients who have a chronic dis­ease ben­e­fit greatly from an in­di­vid­u­alised ap­proach to care. Dur­ing their vis­its each pa­tient spends up to 30 min­utes with our care teams,” added Dr alKubaisi.

Dur­ing the last four years the team at the In­ter­nal Medicine Clinic has made a sig­nif­i­cant ef­fort to en­sure the ser­vices pro­vided meet the needs of their pa­tients. Pa­tient sat­is­fac­tion sur­veys have shown that over 95% of re­spon­dents would rec­om­mend the clinic to fam­ily and friends and a pa­tient sat­is­fac­tion sur­vey con­ducted this year in­di­cated that over­all sat­is­fac­tion rates were be­tween 95% and 98%.

Dr Aisha al-Kubaisi with nurs­ing staff from the clinic.

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