‘Ada’a’ system allows govt employees to contribute to QNV 2030, says official

THE recently launched ‘Ada’a’ system seeks to upgrade the performance of the government sector and motivate employees to show their talents and capabilities to contribute to Qatar National Vision (QNV) 2030, Saif Ali Al Kaabi, director of Civil Service Affairs at the Civil Service and Governmental Development Bureau (CSGDB), has said.

Speaking to QNA, Al Kaabi said that the ‘Ada’a’ system provides training and professional development opportunities for employees by analysing their current performance and reviewing the best practices adopted in the country’s private and public sectors.

The system, launched to measure and evaluate the performance of all employees subject to the Civil Human Resources Law, will play a key role in achieving the state’s plans to raise the performance of the government sector by involving all employees by linking individual performance to the performance of the institution.

The employee will have a key role in implementing the strategy of the ministry or institution to achieve the Qatar National Vision 2030, he added.

Al Kaabi affirmed that more than 100 introductory workshops have been organised to familiarise government sector employees with the ‘Ada’a’ system, in addition to publishing an introductory video clip about the system on ‘Mawared’.

An online course titled ‘How to Set Goals’ was allocated to all state employees in both Arabic and English on Mawared. A number of ambassadors of the system, who are employees in ministries, government agencies and institutions, were trained and provided with brochures and guides to lead the change, training and knowledge transfer and be a link between the CSGDB and their respective agencies to answer employee inquiries concerning the ‘Ada’a’ system, he added.

The comprehensive evaluation system includes three main pillars: individual goals, competencies, and commitment and discipline, whereby the employee must set their individual goals in coordination with the direct supervisor at the beginning of the year derived from their department’s goals, he explained.

He emphasised that those goals must be specific, measurable, achievable, relevant and time-bound. The employee’s goals must build on their administrative unit’s objectives.

Al Kaabi stressed that the planning, quality and innovation departments in each government agency have a major role in defining, clarifying and simplifying the work strategy for employees .This is what the ‘Ada’a’ system aspires to do, by linking performance of the institution to that of the individual.

CSGDB’s goals from the ‘Ada’a’ system are to distribute the responsibility for implementing the objectives and competencies of government agencies to employees and promote teamwork to achieve the agency’s goals to, in turn, achieve the country’s strategic objectives, he said.

Al Kaabi continued by said, “One of the most important challenges facing the achievement of the strategic goals is the employee’s lack of awareness and knowledge of the strategy at their workplace. Hence, the role of the planning, quality and innovation departments becomes important.”

The ‘Ada’a’ system includes an optional self-evaluation based on the individual goals that they set at the beginning of the year. Additionally, a new concept is introduced called ‘upward evaluation’, where employees evaluate their direct supervisor confidentially.

The result of the evaluation is taken to the direct official and from there to the higher official, in addition to the usual descending evaluation, where the direct official evaluates the performance of the employees they head, he added.

“All employees subject to the Civil Human Resources Law in government agencies must adhere to the ‘Ada’a’ system this year. Institutions and employees must commit to setting their goals through the system on Mawared,” Al Kaabi concluded.