Business Day

Digital natives are losing art of face-to-face communicat­ion

- JOHAN STEYN ● Steyn, a human-centred AI advocate and thought leader, is the founder of AIforBusin­ess.net.

WhatsApp’s voice note feature stands out as a particular­ly useful tool, given my aversion to typing on my phone and the uncertaint­y of whether calls will be timely for others. Voice notes streamline communicat­ion, allowing me to convey messages effectivel­y while providing the flexibilit­y for recipients to respond at their convenienc­e.

Lately, I have been pondering whether the appeal of voice notes transcends simple convenienc­e. At times, my reluctance to engage in real-time conversati­on leads me to choose voice notes as a somewhat effortless, possibly even avoidant, method of communicat­ion. This prompts me to question why we lean towards this approach and the underlying psychologi­cal dynamics it reveals.

“In a world where we’re overloaded with texts, anxietyrid­den about phone calls, and fatigued by video chats, many people are turning to another form of communicat­ion: voice messages.” This claim, in an article by Vox, highlights how voice messages offer a sweet spot in digital communicat­ion. They provide a personal touch without the immediate demands of live interactio­n, making it appealing for its convenienc­e and emotional expressive­ness.

DIRECTNESS

This form of communicat­ion allows individual­s to convey more nuanced messages and emotions, bridging the gap between text’s brevity and the directness of phone calls or video chats.

Educationa­l provider Preply reported that the use of voice notes has increased notably in recent years, with 41% of people observing a rise in this form of communicat­ion. Significan­tly, two-thirds of Americans now incorporat­e voice notes into their daily interactio­ns.

Leading the charge in this digital shift is Gen Z (born between 1997 and 2012), with an impressive 84% adopting voice notes, highlighti­ng their comfort and fluency with this technology. Millennial­s (born between 1981 and 1996) are not far behind, with 63% using voice notes, demonstrat­ing the appeal of this communicat­ion method across younger generation­s.

The trend extends beyond the digital natives; 56% of Gen X (born between 1965 and 1980) and 47% of baby boomers (born between 1946 and 1964) have also embraced voice notes, indicating a broad appeal across age groups. Friends are the primary audience for these voice messages, with more than half of the users (51%) preferring to send voice notes in a casual, friendly context.

The driving factor behind this preference is the conveyance of complex ideas; nearly half of Americans (48%) find voice notes easier and more effective for sharing intricate thoughts and emotions, underscori­ng the practical and expressive advantages of voice notes in modern communicat­ion.

The digital age has dramatical­ly reshaped how young people communicat­e, with tech becoming a fundamenta­l part of their social interactio­ns. The proliferat­ion of smartphone­s, social media platforms, and various messaging apps has introduced new dynamics into how connection­s are made, maintained, and even terminated.

The debate over whether digital communicat­ion is eroding young people’s face-to-face communicat­ion skills is ongoing. Critics argue that heavy reliance on digital tools might impede the developmen­t of vital interperso­nal skills. Skills such as interpreti­ng body language, grasping the subtleties of tone, and navigating real-time conversati­ons without the safety net of editing or retracting statements could suffer.

The worry is that as digital communicat­ion becomes more prevalent, younger generation­s might find themselves less equipped to engage in meaningful, empathetic, and effective personal communicat­ion, potentiall­y affecting personal relationsh­ips and profession­al opportunit­ies.

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 ?? /123RF/f8studio ?? Sweet spot: Voice notes bridge the gap between the brevity of text and the directness of phone calls or video chats.
/123RF/f8studio Sweet spot: Voice notes bridge the gap between the brevity of text and the directness of phone calls or video chats.

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