Vodacom just ignores me

THIS is minor compared to other complaints that your column takes up and it has a humorous aspect to it too, but it is still irritating.

Let me preface my summary by explaining that with geriatric decay, even with a hearing aid, it is now difficult for me to make out words on the phone, which is why I have tried to contact Vodacom by post, not by phoning them.

More than six months ago, Vodacom started posting to my address monthly accounts for one of its customers, Andre Fransman.

I did what any good citizen does.

I crossed out the address and wrote “not this address. Return to sender”.

Then I put the envelope back in the post.

But month after month, Vodacom persisted in posting his account to my address.

I did them the courtesy of repeating the above.

But they still persisted in posting his account to me.

Finally, two months ago I sent a registered letter to the Private Bag X59 Cape Mail 8003 address on the back of the envelope.

I asked them to phone their customer and get his correct address and to desist from posting his bills to me.

I asked them why they had ignored my efforts.

To my disbelief, the Post Office returned my letter because the address was incorrect – the one printed on the back of the Vodacom envelope – and Vodacom still persists in posting Mr Fransman’s bills to me. I am now at my wits’ end. Can you please take this matter up with them, so that Vodacom do the right thing.