Online service goes nowhere

THANK you for the well-written article on the cancellation process of Telkom services.

That is the closest I’ve come to finding an acceptable solution for my (and countless other people’s) frustrations regarding the cancellation of services with Telkom.

Without wasting your time with my sordid story, my question: did you visit the Telkom website to verify their claims that the cancellations can be done online? I visited the site, signed on okay, but couldn’t find any link, or reference to “service cancellation”.

After many battles via e-mail and phoning 10210, all my services were eventually cancelled. The bills still keep coming though, and I (as a pensioner, too), cannot afford two payments, one for the supplier of a very acceptable fibre service and another to Telkom, for which I receive nothing.

As I’m paying Telkom by EFT and not debit order, I can, of course, simply not pay. I don’t want to run the risk of being blacklisted, though.

This “online cancellation” I found out about, for the first time when reading your article.

It is not advertised properly, or at all, because when you visit the “Hello Peter” website, you find pages and pages of similar complaints, being loaded daily, without acceptable solutions being offered.

Think of the probably millions of rand that Telkom collects fraudulently, in this way. Such monies may be returned eventually, but not the interest they receive on that…

Thank you for being a watchdog; I respect you for that! (Unfortunately I don’t use Facebook). Johan Mouton

Georgie: I’m not a Telkom customer, so haven’t personally attempted to cancel a service online. Some readers have tried and were successful, eventually. Others have given up and mailed me instead. I’m hoping to speak to Telkom management about their service issues soon.