No answer on landline issue since January

SINCE January 2018, I have been in constant touch with Telkom’s call centre, 10210, or latterly, Telkom 10213, requesting that my landline phone be transferred from a house in Haenertsburg, Limpopo to our home, about 500m away.

On February 12, I moved to the cottage. Since then until the beginning of June, the phone, together with the ADSL line, has been in an empty house.

Every month I have paid an account (this month to date I have not received an account, either through the post or email), so the account has not been paid.

During the time the house was empty almost daily, and definitely every week I phoned the above mentioned numbers.

In early May I went to the Telkom head office in Polokwane. There I was given a reference number, only later to be told by an operator working on line 10213 that in April the reference number had been cancelled.

Since then I have been told that there is no line available, although the cottage is surrounded by people with landlines; there is no ADSL line available etc.

This was a result of two telephone calls from Telkom. However, I still have a reference number, unless this has also been cancelled, unbeknown to me.

I would be grateful to know if the problem of transferring the phone is insoluble or not, and I would be grateful to be repaid money that has been paid for no service, and then I can promptly cancel my landline and hopefully find a more efficient way of communicating; and this will be after having been a faithful subscriber for at least 65 years.