Why I’m hanging up on Telkom

I APPLIED for the Home Unlimited package from Telkom on June 4, 2018. I have phoned several times and they are always having to start from scratch – or they are off-line they cannot assist.

I am told to hold while they try to look into the matter and I am kept holding for up to 20 minutes, with no one coming back to inform me of the problem. Eventually I have to hang up.

I got a message to pay a deposit of R700, which I did on June 28.

I then received an SMS saying I would be billed from June 28, but I don’t have access to the internet as it hasn’t been installed yet.

I called the accounts department who told me I must wait for the account and then complain. I received a call on the following Monday saying the technician would call me the next day to make an appointment – no such thing happened.

I have since tried to find out about my order and been told they couldn’t help as they were off-line. On July 5, I wrote to the complaints division – to date no response.

Please, I need help: if they cannot install, then I need my deposit refunded. I have received no response from any Telkom agent. I left messages on the Facebook Telkoms chat, no response. They asked for my ID and contact number, then nothing.

Finally, I managed to speak to an agent in the accounts section. I logged a cancellation of my order and requested my deposit to be refunded. I will be going elsewhere. That’s me, done with Telkom and I will be putting this complaint on their website. Lilian Adams