The ‘technical failure’ that lasts and lasts

I’D LIKE to report to you that we are going into a seven-day “technical failure” with Telkom, where our Wi-Fi and my son’s numbers which are both contract numbers have been suspended, despite us paying on time and via debit.

This alleged technical failure as we are told has affected new contracts. My son’s contract is only a month old and the Wi-Fi is about nine months old. I work from home. I have had to buy data for each one of my children, because of this mess, and it’s quite costly.

I’m not seeing anywhere in the news being reported about Telkom’s technical failure.

My calls to them were on Monday night, where they said in 24 hours the situation would be resolved. It wasn’t. On Wednesday evening they said within five hours it would be done. It didn’t happen. On Thursday they said 72 hours. Today it’s more than 72 hours. I’m on the line with them as I’m writing this – put on hold – and being told it’s going to take 72 working hours!

The lady has been waiting for a supervisor up to now as I’m holding. All she does is come back every five minutes to say she’s waiting for her supervisor.

While all this is happening I’ve lost more than R1 000 buying data. I’m in the middle of online studies, where I have to watch videos and take online assessments.

The new head of Telkom’s consumer division, Serame Taukobong, needs to crack his whip in customer service.

I don’t know who is in charge at the technical department but that person and his team must just resign, because they don’t know how to communicate – they don’t know how to resolve issues.