Samsung refuses to take reponsibility for faulty TV

CAN YOU PLEASE assist me with an issue I am having with Samsung.

In October 2015, I bought a Samsung TV – the warranty has already expired. My concerns are as follows: 1. The TV was working perfectly, and shortly just before the two-year warranty ended, it started blacking out. Unfortunately, I was slow to take it to Samsung, and therefore, I only reacted recently.

2. I then contacted Samsung telephonically to explain the matter, and they told me to follow troubleshooting instructions.

3. The problem is that after applying the troubleshooting, the TV completely switched off – it moved from a working, blacking out TV to a dead, unresponsive TV.

4. I then contacted them to inform them of such, highlighting the fact that at no point was I told that the troubleshooting steps will result in the TV not working properly.

My explanations have fallen on deaf ears, and I am really concerned by the lack of accountability from Samsung’s side.

All I am asking is that they accept that the process added further damage to my TV, and that they meet me halfway in terms of the costs. They are blatantly uncaring and refusing to accept responsibility.

Georgie: Consumers in the UK complained about a similar issue with recently acquired Samsung televisions. If your TV became unusable after doing the software update, please mail me about it.