Organisations need to act aggressively

Shifting the focus of their digital talent

IN SOUTH Africa, the digital economy’s growth from 2010 to 2015 has been negligible, however growth is expected to accelerate by 12.1 percent from 2016 to 2020 (versus the global average of 8.3 percent) indicative of the strong momentum South Africa is gaining as it rotates to the new digital era.

Together with government’s plans to boost the current 52 percent internet penetration rate, the opportunities presented by the digital economy look promising for South Africa’s future growth.

The digital economy now contributes up to 23 percent of the gross domestic product (GDP) worldwide (19 percent in South Africa), powering growth and creating jobs – as an example the development of mobile applications alone has created nearly 500 000 new jobs in the US and the mobile ecosystem supported 3.8 million jobs in Africa in 2015, implying strong employment growth prospects. In addition, businesses adopting digital are benefiting significantly, according MIT Sloan research, companies that are adapting to a digital world are 26 percent more profitable than their industry peers.

The rise of the digital economy is developing at pace globally and is now probably the single most important driver of innovation and prosperity.

According to Accenture’s Digital disruption: The growth multiplier report, despite challenging conditions globally, the digital economy’s contribution to GDP has been growing at a compounded annual growth rate of 6 percent from 2010 to 2015. Excluding digital for example the non-digital related component comes in at just 1.4 percent of growth.

Adding value

Most measures of the digital economy have focused largely on technology infrastructure, IT and communications sector investment, e-commerce, as well as broadband penetration rates. But this does not account for the whole scope of digital.

Accenture and Oxford Economics developed a new model that assesses how digital is adding value throughout the entire economy – by tracing the use of digital skills, equipment and intermediate goods and services in the production of all goods and services – we have been able to derive a more comprehensive and rounded view of what constitutes a digital economy.

Our research found that 28 percent of output in mature market economies is digital – compared to the far smaller 5.2 percent of mature market economies that would have been considered digital using traditional methods – a deeper dive into the data highlights that even greater gains are to be had in productivity and growth.

Looking at individual countries for most economies, the digital share of GDP has the potential to grow by around three percentage points between 2015 and 2020. The US leads the ranking, with a digital economy valued at around $5.9 trillion (R798.5trln), which equates to 33 percent of GDP. Fortythree percent of employment in the US workforce is digital. If we measure the accumulated investment in software, hardware and communications equipment, digital capital stock represents 26 percent of total stock.

By contrast, South Africa’s labour force is 36 percent digital, however only 6 percent of its capital stock is digital – a relatively smaller capital investment than most other economies – resulting in a digital economy worth just 19 percent of GDP.

Assessing the digital economy offers insight into its size and scope. But while it is vitally important to the overall well-being of an economy to calculate how much has been spent on information, communications and technology or account for the number of digital jobs, there is more to achieving a high-performing economy than accumulating digital assets and skills. Broad-based application of digital technologies – including the enabling environment, company behaviours and consumer attitudes – matters in driving productivity gains.

The rise of the digital economy… is now probably the single most important driver of innovation and prosperity. .

Our research also shows that a statistically significant relationship exists between digital density or the extent to which economies use digital technologies for economic activity and total factor productivity. A 10-point increase in digital density is associated with an approximately 0.4 percentage point increase in total factor productivity growth for advanced economies, and a 0.65 percentage point increase in total factor productivity for high-growth emerging markets.

So how can business leaders and policy makers deliver a 10-point increase in a way that works best for their economies?

Better returns

By understanding which areas need improvement, high-performing economies could realise better returns by investing in the optimal combination of three levers: digital skills, digital technologies and digital accelerators. For example, countries may have invested heavily in digital technologies, but have neglected to prepare for the workforce of the future.

The levers consist of a collection of broad and specific indicators – digital skills measure elements such as the information, communications and technology expertise in the workforce or the use of digital to facilitate remote working. Digital technologies include mobile connectivity and the economy’s capacity to make use of the industrial Internet. Finally, digital accelerators include wide ranging parameters such as making use of the cloud or access to finance or the economy’s regulatory environment.

Choosing the right combination of levers to maximise impact opens up the potential for countries to better exploit the digital opportunity – especially those disadvantaged by size. Our analysis shows a clear link between digital skills, technologies and accelerator levers and total factor productivity with the impact of digital accelerators being a key influencer of undiscovered value. Adjusting these levers can enhance overall digital intensity and act as a growth multiplier.

Platform business models also represent one of the greatest opportunities for digitally driven growth. These models allow organisations to create new markets and uncover value by bringing partners and customers together across a common digital platform.

While “born digital companies” dominate the platform economy today, traditional industry incumbents could be among the greatest beneficiaries of platform strategies by combining their customer reach and product portfolios with the networking power of the platform to offer new value added services.

Digital economy

No economy will remain competitive if they do not invest in developing the digital workforce. Take a motor mechanic as an example – the compositions of cars today demand that the mechanic be skilled in not only the mechanics but also the electronical aspects to be able to service or repair a car.

In addition, children starting school this year will potentially be working in the digital economy by 2030, therefore education needs to begin at the foundation level. This future workforce will require new skills types that enable them to manipulate and develop new and emerging technologies to be competitive in entering the job market. Reforming education and investing in skills is therefore critical. As the custodian of labour policy, the government must create the environment where businesses are encouraged and incentivised to start and grow new initiatives to sustainability.

Digital is not just a component of the economy anymore, it is becoming the economy and while businesses and governments are turning to digital to secure faster growth amid an uncertain global economic outlook, the size of the digital economy is no guarantee of growth. Organisations need to act aggressively in shifting the focus of their digital talent and technology from making efficiencies to creating entirely new business models. That requires not just greater digital investments, but the degree to which digital practices, capabilities and skills are embedded into the fabric of economies.