City’s admin is by no means dysfunctional

THANK you for affording the City the opportunity to respond to the letter “Dysfunctional City won’t take my money” (Cape Times, September 11).

The City of Cape Town’s customer offices are open and our staff members are hard at work, having processed some 530 000 transactions since June 2020 alone.

Regulations required the City to reduce its staff complement allowed to serve the public in public offices at the same time, as well as having had to contend with months of renewals that could not take place due to the lockdown regulations. It was the first metro in the country to start opening customer and motor licence offices.

The City has redeployed staff who have worked long hours to help assist with the influx of online motor vehicle registration and licensing applications and to help residents with online support.

It continues to look at ways to enhance services to cope with the licence renewal volumes and backlogs that are being experienced in Cape Town and indeed across South Africa.

During August alone, City staff processed 200 940 transactions. Our staff have gone the extra mile and worked longer hours to ensure large numbers of transactions were processed.

It should be noted that due to these high volumes being experienced with online transactions, delays will occur. We will continue to process as many transactions as we can and thank our customers for bearing with us during these challenging and abnormal times.

We remind customers that as a result of the influx of online MVRL renewal applications, and the Covid19 impact, postal service delays might occur.

The South African Post Office (Sapo) has however assured the City that it will deliver to customers, including Mrs Watson, as soon as possible.

The City’s administration is by no means dysfunctional. It is merely doing the best it possibly can under trying, unprecedented circumstances. |