A social media app that breaks barriers
Instagram’s laid-back 32-year-old founder Systrom tells why photo-sharing is ‘deeper than art’
that comes with running a major social media platform: earlier this year, Instagram introduced a tool that enables users to remove comments containing words they find “unkind” or “inappropriate”. Yet after being trialled by pop singer Taylor Swift, it led to complaints about online censorship and the indulgence of the “snowflake generation”.
Instagram are damned if they do and damned if they don’t, and Systrom is largely unapologetic for the effect his idea has had on society. He believes – unsurprisingly – that it is actually a power for good, a sharing community that transcends all barriers.
“I think one of the cool things about Instagram is that you connect globally. You may not necessarily speak the same language, but we all have the common language of an image.”
Systrom came up with Instagram after winning a place on Stanford University’s illustrious start-up course, taking the concept of human brains being mostly visual and running with it. He was offered a job by Mark Zuckerberg, who wanted him to develop the photo-sharing side of his new website (then called The Facebook), but turned it down to work part-time in a coffee shop instead. He would later serve Zuckerberg lattes.
After graduation, he worked at Google before creating a prototype of a new social-media platform with numerous features; feedback showed that people didn’t want a complicated product, so he scaled it down to photosharing. Instagram was born.
It had a million users within a month, and after two years he sold it to Zuckerberg for $1billion.
Yet his creation isn’t merely a tool for sharing picture-perfect brunches. “There is something [about Instagram] that is deeper than photography, deeper than art… Before the written word, before the printing press, before books, we always communicated in a visual manner. I joke that emojis are just futuristic versions of hieroglyphics.
“Instagram is the nextgeneration communication platform. So of course you can communicate wonderful things like a beautiful sunset, like a great latte, but you can also communicate very serious things such as the destruction of Aleppo.” The weight of his role would give others chills, but Systrom’s relentlessly upbeat American manner means he sees it as a positive. [On cleaning up the app]: “The reason I have done a big push in the last couple of months is because there aren’t many people who have the ability to make a difference… It’s less about trying to be at the centre of everyone’s lives while also being ethically minded, and more, like: ‘Well, since we are at the centre of everyone’s lives, we get to do all this amazing stuff to help people’.” He spends a great deal of time talking to advocacy groups about how to improve the service. They recently launched a tool whereby users can anonymously report friends whose posts contain worrying content about their mental health; the user will then be sent links to helpful resources. It’s not perfect, but the truth is that for many who are social-media savvy, Instagram is an infinitely more pleasant place to be than the bear pit of Twitter or rabble-rousing Facebook. Has social media created an abusive atmosphere or have humans always been this way inclined? “I think a lot about how people act differently when they’re anonymous. If anything, I think our job is to make people feel individually connected, for them to feel a sense of community.” He does not see the selfie as the great destroyer of civilised culture. “If you walk through the National Gallery halls, what do you see? Portrait after portrait. Self-portraits have been around for ever. It just so happens now that everybody’s an artist and everybody has the ability to capture a self-portrait at any moment.” Does he think of them as an artform, then? “I do.” When we meet, Systrom has just celebrated his first wedding anniversary to Nicole Schuetz, the chief executive of an investment firm. The night before, he left his phone in his hotel room by mistake. “The entire time I was fearful that I was missing a message. I mean, it’s important to step away from the device every now and then. But I love to capture my memories with my phone, whether it’s the trees or when I discover a cool coffee shop. “I suppose I could keep a journal, but…” He smiles. “Sometimes, taking a photo is just better.” — The Sunday Telegraph